Manager, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Account Management

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Mastercard Processing (MP) team, Market Development Europe is looking for a fluent Portuguese, French and English-speaking Manager, Account Management, Western Europe Division, MP to focus on clients in Western Europe. This role is mainly customer-facing but with strong interactions with scheme Account Management, Business Development and product teams.

Mastercard Processing (MP) is a fully Mastercard owned processing asset, a brand agnostic payment processing company. Over the past few years, MP has developed its business and expanded into several EU countries, expanded to Israel and MEA. We offer comprehensive payment solutions to banks, financial institutions, and non-traditional issuers (i.e. FinTech, retailers). We drive innovation in card processing covering both physical and digital space.

MP has invested in the best-in-class solutions to support end-to-end product lifecycle including a wide range of value-added services, as well as customer support via different servicing channels.
MP’s mission is to deliver innovative and reliable payment processing solutions. Our company leverages industry best practices combined with payment expertise to drive client revenue and profitability.

Role
• Lead execution of processing product sales strategies within assigned customers and market
• Deliver proposals to customers on how products can improve value proposition
• Close new business in tandem with Account Management and Business Development in a highly competitive consultative selling environment and generates incremental revenue from new and existing clients
• Build a strong sales pipeline and monitors opportunities within the Western Europe Division
• Look for technical support by identifying and resolving customer challenges and escalating to senior colleagues, as required
• Analyze and interprets customer data to ensure operations at optimal levels
• Participate in customer planning and product prioritization process
• Coordinate transitions between sales and implementation teams
• Bring the voice of the market back to the implementation team to ensure customer relationship needs
• Provide subject matter expertise on processing product and identifies product innovation opportunities.
• Develop and drive strategy, ideation, conceptualization, and business plan development
• Support the development of strategic business and product plans for new issuing processing opportunities, including rigorous business case analysis
• Collaborate with market/divisional account teams supporting them as issuing processing specialist in the customer planning process to ensure that Mastercard is both responding to and bringing added value propositions to customer plans

All About You
The candidate we are looking for should:
• Be motivated self-starter, with ability to work independently, able to identify and direct activities to achieve objectives
• Have solid experience in sales/commercial activity, including interacting with customers and closing individual deals
• Be knowledge in sales/operations/technology within the payments and financial services industries
• Be skil;ful understanding competitive offerings and industry trends
• Be able to oversee multiple projects and initiatives concurrently
• Be experienced in planning business and managing budget
• Be skillful in communicating in both perfect English, Portuguese (speaking and written). French is a plus.
• Have strong presentation and influencing skills
• Have project management skills
• Have demonstrated expertise and success in achieving sales goals
• Have processing background will be additional advantage

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.