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Sahibzada Ajit Singh Nagar, Punjab, India permanent
Escalation LeadershipClient Relationship ProtectionEnglish ProficiencyU.S. Customer ExperienceEmotional IntelligencePhone PresenceProcess-DrivenCross-Department Accountability

Position Overview - We are hiring Escalation Managers to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority suppor...

February 25, 2026 View Details

Escalations Lead

Goldenhippo

Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA) (Golden Hippo Pet ) Remote permanent
Customer ServiceEscalation ManagementProblem SolvingRoot Cause AnalysisCommunicationDocumentationEmpathyBrand ProtectionData AnalysisProcess Improvement

Where A-Players Thrive. We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,400 team members across multiple companies, ...

February 26, 2026 View Details
Cairo permanent
Customer ServiceProblem SolvingAnalytical SkillsCommunication SkillsCross-functional CollaborationRoot Cause AnalysisProcess ImprovementCustomer SatisfactionData InterpretationExport Orders

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the log...

February 26, 2026 View Details
San José, Costa Rica (Costa Rica) permanent
Customer ServiceTechnical Problem SolvingRoot Cause AnalysisTechnical OwnershipLeadershipMentoringCollaborationCommunicationRunbook Development

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is buil...

February 26, 2026 View Details
Zirakpur, Punjab, India permanent
Customer ServiceEscalation LeadershipCross-Divisional MonitoringClient Relationship ProtectionEnglish ProficiencyU.S. Customer ExperienceEmotional IntelligenceProcess-DrivenPressure Management

Position Overview - We are hiring Escalation Managers to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority suppor...

February 25, 2026 View Details
Chandigarh, Chandigarh, India permanent
Escalation LeadershipCross-Divisional MonitoringClient Relationship ProtectionCustomer ServiceCommunication SkillsProblem SolvingProcess ImprovementEmotional IntelligenceU.S. Customer Experience

Position Overview - We are hiring Escalation Managers to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority suppor...

February 25, 2026 View Details
Panchkula, Haryana, India permanent
Escalation LeadershipCross-Divisional MonitoringCustomer ServiceCommunicationProblem SolvingProcess-DrivenEmotional IntelligencePerformance KPI AnalysisClient Relationship Protection

Position Overview - We are hiring Escalation Managers to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority suppor...

February 25, 2026 View Details
Remote, US Remote permanent
Buyer ExperienceLoan Lifecycle OperationsTender CoordinationCustomer ServiceCross-Functional CollaborationRisk AssessmentDocumentationService Level ManagementPost-Funding Refunds

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pump...

February 25, 2026 View Details
India (remote) (India) Remote permanent
Customer ServiceEscalation HandlingTeam ManagementProcess OptimizationPowerPointExcelPower BISalesforceCustomer ExecutionCross-functional Collaboration

Job Summary: We are seeking a dynamic and experienced Assistant Manager - Transaction Analysis to join our growing operations team. The ideal candidate will have 5+ years of experience in customer-fa...

February 25, 2026 View Details
Manchester, United Kingdom (GB - Remote) Remote permanent
Customer ServiceEscalationsComplaints ManagementFinancial Crime ControlsOmnichannel PlatformsProduct KnowledgeProcess ImprovementTeam CollaborationQuality AssuranceProblem Solving

From an Australian-born company to a rapidly growing global business, we’re on the ride of a lifetime! We’re on a mission to be the world’s most loved way to pay. We love connecting our customers wit...

February 23, 2026 View Details
Singapore Hybrid permanent
Member ExperienceEscalationsZendeskCommunity GuidelinesBug InvestigationCustom AppsEngineering CoordinationCross-functional CommunicationProcess Change ManagementTerms of ServiceHigh Pressure Handling

Global Escalation Team: Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations Specialist to h...

October 10, 2025 View Details
Atlanta, GA, United States Remote permanent
Customer ServiceOperational DisciplineRoot Cause AnalysisCommunicationEscalation ManagementCross-Departmental CollaborationProblem SolvingStrategic PlanningCustomer SatisfactionService Delivery

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service...

February 20, 2026 View Details
Bay Area, CA, United States of America (US - CA - SoCal - Remote) Remote permanent
Customer ServiceComplaint ResolutionEscalation ManagementProduct KnowledgeTechnology UnderstandingCross-functional CollaborationRegulatory ComplianceComputational Problem-SolvingProcess ImprovementStakeholder Management

We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the i...

February 20, 2026 View Details

Escalations & Retention Lead

Fullstack Academy

United States Remote permanent
Customer ServiceProblem SolvingCommunicationEmpathyDocumentationTrackingRoot Cause AnalysisCollaborationProactive SupportLearner Engagement

About Simplilearn Simplilearn prides itself to be the World's #1 Online Bootcamp. Simplilearn enables professionals and enterprises to succeed in the fast-changing digital economy. The company provid...

December 22, 2025 View Details
Atlanta, Georgia, United States (Atlanta, GA) Remote permanent
Strategic ThinkingLeadershipRoot Cause AnalysisScalable SolutionsStakeholder CollaborationGoal SettingMetrics TrackingQA CollaborationKnowledge SharingIncident Management

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from ...

February 20, 2026 View Details
United States Remote permanent
Customer ServiceProblem SolvingDe-escalation TechniquesCRM ToolsCommunicationTime ManagementOrganizational SkillsCollaborationTechnological Advancements

About One Legal, an InfoTrack Company One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of pr...

January 16, 2026 View Details
Bangalore, IND (Office - Bangalore, India) Remote permanent
Problem-SolvingCustomer ServiceProduct KnowledgeTechnical SupportOn-Call RotationBug TrackingProduct FeedbackCommunication

About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure u...

February 19, 2026 View Details
Remote Canada Remote permanent
Software DevelopmentC#ASP.NETWindows ServicesMSSQLRDBMSVMwareESXiTroubleshootingGit

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio. Our culture of flexibility, trust, and ...

February 18, 2026 View Details
Bucharest, Romania (Romania) permanent
Customer ServiceLicensing ManagementCRM SystemsCommunication SkillsProblem SolvingProduct KnowledgeCollaborationData Resilience

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data re...

February 18, 2026 View Details
Cebu, Central Visayas, Philippines (Philippines) Remote permanent
Customer SupportEscalation ManagementStakeholder ManagementTicketing SystemsProblem SolvingCommunication SkillsCross-Functional CollaborationRoot Cause AnalysisProcess ImprovementAI Implementation

About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting profess...

February 17, 2026 View Details
London, UK (United Kingdom) permanent
Cloud PlatformsProgramming LanguagesDebuggingCode CollaborationREST APIs

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud e...

February 15, 2026 View Details
Santa Clara, California (Office - Santa Clara) permanent
Technical LeadershipFast-paced EnvironmentsEscalation ManagementEngineering MentoringCross-functional CoordinationCustomer AdvocacyTool DevelopmentResource OptimizationMetric TrackingSales Interaction

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the...

February 13, 2026 View Details
Vancouver, British Columbia, Canada Remote permanent
Customer ServiceTechnical SupportProblem AnalysisEscalation ManagementCommunicationDocumentationTrainingCollaborationKnowledge ManagementCybersecurity

Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security G...

February 13, 2026 View Details
2 Locations permanent
CloudMicrosoft Exchange OnlineMicrosoft OutlookPowerShellData SecurityData Loss PreventioneDiscoveryCloud SecurityAI-Enabled ConsultingAzure Rights Management Services

Principal Software Engineer - IT Be a part of a team that’s ensuring Dell Technologies' product integrity and customer satisfaction. Our IT Software Engineer team turns business requirements into tec...

February 12, 2026 View Details
Remote - Mexico Remote permanent
Executive CommunicationEscalation ManagementCustomer ServiceTechnical SupportIncident ManagementProblem SolvingRemote WorkCustomer Devotion

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)...

February 11, 2026 View Details
Singapore Hybrid permanent
Customer SupportZendeskClinical EscalationBug InvestigationAnalytical SkillsTime ManagementProcess ImprovementCross-Functional CollaborationSubject Matter Expertise

Global Escalation Team: Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations Senior Speciali...

February 10, 2026 View Details
Salt Lake City, Utah, United States (New York, NY) permanent
LeadershipTeam DevelopmentEscalation ManagementProcess ImprovementData AnalysisCross-Functional CollaborationCustomer ExperienceZendeskReporting Tools

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and d...

February 6, 2026 View Details
UT - Cottonwood Heights, FL - Jacksonville (UT - Cottonwood Heights) Remote permanent
Customer ServiceProblem SolvingCommunicationEmpathyProject ManagementRoot Cause AnalysisProcess ImprovementRegulatory ComplianceCross-Functional CollaborationRisk Assessment

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We...

February 6, 2026 View Details
Hybrid (Austin, TX) Hybrid permanent
Advanced TroubleshootingRoot Cause AnalysisDeep Dive AnalysisFull Stack PHPCustomer EscalationTechnical GuidanceCommunicationReliability MonitoringProcess Improvement

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties ...

February 6, 2026 View Details
Atlanta, GA, United States Remote permanent
Escalation LeadershipOperational DisciplineRoot Cause AnalysisCommunicationStakeholder ManagementCross-Functional CollaborationProblem SolvingService DeliveryBilling Management

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service...

January 30, 2026 View Details
Dallas, TX, United States Remote permanent
Customer ServiceEscalation ManagementRoot Cause AnalysisCommunicationStakeholder ManagementProcess ImprovementSystematic Problem SolvingDecision MakingCross-Functional CollaborationAccountability

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service...

January 30, 2026 View Details
Boston, Massachusetts, United States Remote permanent
PythonBashC#AWS GovCloudWindowsLinuxDebuggingTroubleshootingScriptingAutomation

About CyberArk: CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identi...

February 4, 2026 View Details
Boston, Massachusetts, United States Remote permanent
Technical ExpertiseProduct KnowledgeCustomer ServiceCommunicationTroubleshootingProblem SolvingCloud ServicesC#ASP.NET MVCSecurity

About CyberArk: CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identi...

February 4, 2026 View Details
Austin, TX, United States contract
Computer Science5+ years experienceTroubleshootingLinuxPerlShell ScriptingNetworkingProblem SolvingCommunication

Pyramid is a leading Information Technology Consulting services company headquartered in metropolitan Atlanta, GA with prime emphasis on the following service offerings: • Staff Augmentation • Lifecyc...

August 5, 2014 View Details
Barcelona, , Spain permanent
Customer RelationsEscalationProblem SolvingEmpathyCommunicationPolicy ComplianceDocumentationProcess ImprovementTeam LeadershipTelecommuting

At MSX International, a North American multinational and leading consultancy in the automotive sector, we have more than 500 experts across Spain and Portugal dedicated to designing and impl...

November 13, 2025 View Details

NOC Escalation Support Specialist

ProcomConsultantsGroup

Richardson, TX, United States contract
Technical mentorshipSaaS Expertise

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd larg...

August 31, 2016 View Details

Escalation Support Specialist

ProcomConsultantsGroup

Richardson, TX, United States contract
NetworkingLinuxWindows ServerMulti-site VOIP ConfigurationMainframeUNIXIPSNANetwork TroubleshootingDNSObject Monitoring

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd larg...

November 28, 2016 View Details
Taguig City, NCR, Philippines permanent
Customer ServiceCommunicationProblem SolvingEmpathyTechnical ExpertiseData HandlingCollaboration

About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ...

June 10, 2025 View Details
Sofia, Sofia City Province, Bulgaria permanent
CommunicationData AnalysisLeadershipProblem SolvingTime ManagementMicrosoft OfficeStrategic PlanningTraining DevelopmentCompliance

About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ...

February 4, 2026 View Details
Nashville, TN (Flex - TN, San Francisco Office) Remote permanent
LeadershipTeam ManagementCustomer ServiceCommunicationRoot Cause AnalysisContinuous ImprovementData AnalysisProcess OptimizationProblem SolvingFlexibility

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Support Escalations Team L...

February 6, 2026 View Details
San Francisco, CA (Flex - TN, San Francisco Office) Remote permanent
LeadershipTeam ManagementCustomer ServiceCommunicationRoot Cause AnalysisProcess ImprovementData AnalysisCross-functional CollaborationProblem SolvingFlexibility

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Support Escalations Team L...

February 6, 2026 View Details
New York, New York, United States (New York, NY) permanent
Customer SuccessRisk EscalationTeam LeadershipProcess ImprovementData-Driven Problem SolvingCross-Functional CollaborationWorkflows OptimizationPerformance MetricsZendeskSQL

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and d...

February 5, 2026 View Details
Orlando, Florida, United States permanent
PerformanceRoot Cause AnalysisProblem SolvingJavaJavaScriptDatabasesRelational DatabasesJVM TuningKnowledge Articles

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le...

January 14, 2026 View Details
Hyderabad, , India permanent
Technical LeadershipDebugging Complex IssuesDistributed Systems OptimizationRisk EscalationTree-Based ModelsTechnical CoachingEngineering CollaborationStrategy ImplementationGIS Data Analysis

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le...

January 29, 2026 View Details
Remote (U.S. & Canada) Remote permanent
Customer ServiceCommunicationEmpathyDecision MakingProblem SolvingIndependenceFlexibilityFast-paced EnvironmentEscalations

The Company: Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners...

January 21, 2026 View Details
Greenville, South Carolina permanent
Customer ServiceProblem SolvingCommunicationCritical ThinkingRegulatory ComplianceTraining DeliveryData Analysis

Why GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through adv...

February 5, 2026 View Details
UK Based | Remote Remote permanent
Technical SupportEscalation ManagementTroubleshootingProduct CollaborationCommunicationData AnalysisCustomer ServiceTechnical DocumentationAI Tools

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, an...

February 4, 2026 View Details
Remote Remote permanent
Customer ServiceEscalationsConflict ResolutionCritical ThinkingCommunicationVendor AdministrationCustomer Success

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both c...

January 9, 2026 View Details
Remote Remote permanent
Team ManagementPerformance ManagementKPIsCustomer SatisfactionResponse TimeResolution TimeContinuous ImprovementCustomer-First Mentality

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both c...

December 22, 2025 View Details

Escalation Manager

Smartcatplatforminc

Spain - Remote (Europe) Remote permanent
Customer ServiceEscalation ManagementCustomer AdvocacyCommunicationProactive Problem SolvingSLA OwnershipDistributed ExecutionEmpathyClear Communication

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the front...

February 5, 2026 View Details