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Boston, Massachusetts, United States Remote permanent
Technical TroubleshootingProblem SolvingCloud ServicesC#ASP.NET MVCWindows Operating SystemsIISLDAPVirtualizationSOMSSO

About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterp...

February 13, 2026 View Details
Boston, Massachusetts, United States Remote permanent
Scripting and AutomationAWS GovCloudWindowsLinuxUser ManagementAuthenticationAuthorizationTroubleshootingSaaS Product Design

About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterp...

February 13, 2026 View Details
Escazu, CRI (Office - Escazú, Costa Rica) Remote permanent
Customer ServiceCommunicationResource AllocationRoot Cause AnalysisProcess ImprovementStakeholder EngagementStrategic Projects

About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure u...

March 10, 2026 View Details

IT Escalation Engineer - #34940

Manila Recruitment

Philippines Remote permanent
Technical LeadershipMentorshipRegulatory ComplianceSpecial ProjectsCustomer ServiceIncident ResponseSecurityFirewallsWindows NetworkingIT Escalation

As an IT Escalation Engineer, you will provide escalation support for the following teams: Support Desk, Client Account Management team, Cloud / Datacenter team, Proactive team and Projects when neede...

March 10, 2026 View Details
Orlando, Florida, United States Hybrid permanent
Performance TuningTroubleshootingTechnical OwnershipAI IntegrationCustomer ServiceEnd User TroubleshootingBottlenecks IdentificationInquisitiveResourcefulRelentless Focus

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le...

February 13, 2026 View Details
Krakow, Poland permanent
Network ArchitectureData ModelingProblem SolvingData Mastery

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. ...

March 9, 2026 View Details
Archived Tokyo, , Japan Hybrid permanent
Customer ServiceCommunicationProactive ManagementCustomer FeedbackAI AdoptionInnovationCollaborationDiversityProblem SolvingImpactful Leadership

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to ...

March 6, 2026 View Details
Archived Wuhan, Hubei, China Remote permanent
Customer ServiceProblem SolvingCommunicationEmpathyScalabilityHelp DeskSelf-ToolsTraining

About Canva At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of t...

March 5, 2026 View Details
Archived Dublin, , Ireland Hybrid permanent
Customer ServiceEQRelationship BuildingTechnical Account ManagementProblem ManagementEscalation ManagementCross-functional CoordinationCommunication SkillsLeadershipReporting

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le...

March 5, 2026 View Details
Archived Minato City, Tokyo, Japan Hybrid permanent
Customer ServiceJapanese LanguageRisk ManagementProblem SolvingEfficiencyCommunicationDecision MakingEffortlessness

This job requires Japanese language ability. JD is available in Japanese only. Escalation Center Specialist, Customer Service - Mercari • 雇用形態:正社員 • 働き方:フレックスタイム制(コアタイムなし) • 標準労働時間: 10:00~19:00 (※顧客...

February 25, 2026 View Details

Escalation Manager

Purestorage

Archived Dublin, Ireland (Office - Ireland) permanent
Technical AptitudeIncident ManagementEscalation LeadershipCustomer AdvocacyTechnical CommunicationResource AllocationIncident ResolutionBusiness Impact AnalysisExecutive SponsorshipTechnical Translation

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the...

March 5, 2026 View Details
Archived US-Remote (US) Remote permanent
Customer ServiceEscalation ManagementUser AdvocacyProgram ManagementCommunicationsStrategic PlanningRegulatory ComplianceCross-functional CollaborationTraining DevelopmentDocumentation

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to acce...

March 4, 2026 View Details
Archived London, England, United Kingdom permanent
Technical backgroundProject management experienceHands-on approachGreat problem-solving skills

CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterprise. CyberArk’s...

March 4, 2026 View Details
Archived Portugal Remote permanent
Customer ServiceTechnical SupportEscalation ManagementProblem AnalysisSolution RecommendationCommunication SkillsTechnical DocumentationRequirements GatheringProduct KnowledgeTechnical Troubleshooting

Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security G...

March 4, 2026 View Details
Archived Makati, , Philippines Hybrid permanent
Customer ServiceEscalationsProduct ExpertiseRoot Cause AnalysisProcess ImprovementKnowledge Base ManagementCommunicationMentorshipStakeholder CoordinationData-Driven Insights

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time-consuming and you're prob...

March 4, 2026 View Details
Archived Krakow, Kraków Hybrid permanent
Team ManagementTrainingIssue ResolutionCross-functional CollaborationProcess ImprovementData AnalysisReporting

About Talixo  Talixo is the world's leading operator of pre-booked transfers, working with the biggest brands in travel. We partner with fleets in 1,100+ cities and 130+ countries worldwide to provid...

March 3, 2026 View Details
Archived London, England, United Kingdom permanent
Technical backgroundProject management experienceHands-on approachITSM Platform Integration

CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterprise. CyberArk’s...

March 2, 2026 View Details
Archived Kawasaki permanent
Modern Software DevelopmentWeb developmentWeb ServersVPNNetwork protocolsBachelors Computer Sciences DegreeExperience in developing algorithmsExperience in PKI

Who we are DigiCert is a global leader in intelligent trust, helping organizations protect the digital interactions people rely on every day. From websites and cloud services to connected devices and...

March 2, 2026 View Details
Archived Remote Remote permanent
Advanced TroubleshootingCollaborationCommunicationJava DevelopmentSpring FrameworkDockerKubernetesREST APIsSQLCustomer Support

Join us for our upcoming webinar, How to Be a Leader, Not Just a Manager. A practical session with a powerhouse panel on leading modern, remote teams. Register here! Camunda is the leader in enterpr...

March 1, 2026 View Details
Archived United Kingdom Remote contract
Database ProficiencyVersion ControlIncident Management

Who We Are We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our te...

February 27, 2026 View Details
Archived Bengaluru, Karnataka, India (Bangalore) permanent
Technical SupportEscalation ManagementCross-functional CoordinationCustomer CommunicationAccount ConsultingJIRASLA ManagementRoot Cause AnalysisProcess OptimizationMentorship

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less wo...

February 27, 2026 View Details
Archived Japan (Plano, Texas) Remote permanent
Customer ServiceEscalation ManagementIncident ManagementSQLDistributed ComputingCross-Functional CollaborationData AnalysisProblem-Solving

CSQ227R164 At Databricks, we are passionate about empowering data teams to tackle the world’s most challenging problems — from bringing the next mode of transportation to reality to accelerating the ...

February 27, 2026 View Details
Archived Ireland - Dublin Hybrid permanent
Customer ServiceEscalation ManagementCross-functional Team LeadershipPrioritizationAction PlanningStakeholder CommunicationRisk AssessmentDocumentationData AnalysisRoot Cause Analysis

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesf...

February 27, 2026 View Details
Archived Zirakpur, Punjab, India permanent
Escalation LeadershipCross-Department AccountabilityClient Relationship ProtectionExceptional CommunicationEmotional IntelligenceProblem-SolvingProcess-DrivenComposure Under PressureProcess Improvement

Position Overview - We are hiring Escalation Managers to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority suppor...

February 25, 2026 View Details
Archived Sahibzada Ajit Singh Nagar, Punjab, India permanent
Escalation LeadershipClient Relationship ProtectionEnglish ProficiencyU.S. Customer ExperienceEmotional IntelligencePhone PresenceProcess-DrivenCross-Department Accountability

Position Overview - We are hiring Escalation Managers to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority suppor...

February 25, 2026 View Details

Escalations Lead

Goldenhippo

Archived Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA) (Golden Hippo Pet ) Remote permanent
Customer ServiceEscalation ManagementProblem SolvingRoot Cause AnalysisCommunicationDocumentationEmpathyBrand ProtectionData AnalysisProcess Improvement

Where A-Players Thrive. We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,400 team members across multiple companies, ...

February 26, 2026 View Details
Archived Cairo permanent
Customer ServiceProblem SolvingAnalytical SkillsCommunication SkillsCross-functional CollaborationRoot Cause AnalysisProcess ImprovementCustomer SatisfactionData InterpretationExport Orders

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the log...

February 26, 2026 View Details
Archived San José, Costa Rica (Costa Rica) permanent
Customer ServiceTechnical Problem SolvingRoot Cause AnalysisTechnical OwnershipLeadershipMentoringCollaborationCommunicationRunbook Development

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is buil...

February 26, 2026 View Details
Archived Zirakpur, Punjab, India permanent
Customer ServiceEscalation LeadershipCross-Divisional MonitoringClient Relationship ProtectionEnglish ProficiencyU.S. Customer ExperienceEmotional IntelligenceProcess-DrivenPressure Management

Position Overview - We are hiring Escalation Managers to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority suppor...

February 25, 2026 View Details
Archived Chandigarh, Chandigarh, India permanent
Escalation LeadershipCross-Divisional MonitoringClient Relationship ProtectionCustomer ServiceCommunication SkillsProblem SolvingProcess ImprovementEmotional IntelligenceU.S. Customer Experience

Position Overview - We are hiring Escalation Managers to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority suppor...

February 25, 2026 View Details
Archived Panchkula, Haryana, India permanent
Escalation LeadershipCross-Divisional MonitoringCustomer ServiceCommunicationProblem SolvingProcess-DrivenEmotional IntelligencePerformance KPI AnalysisClient Relationship Protection

Position Overview - We are hiring Escalation Managers to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority suppor...

February 25, 2026 View Details
Archived Remote, US Remote permanent
Buyer ExperienceLoan Lifecycle OperationsTender CoordinationCustomer ServiceCross-Functional CollaborationRisk AssessmentDocumentationService Level ManagementPost-Funding Refunds

About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pump...

February 25, 2026 View Details
Archived India (remote) (India) Remote permanent
Customer ServiceEscalation HandlingTeam ManagementProcess OptimizationPowerPointExcelPower BISalesforceCustomer ExecutionCross-functional Collaboration

Job Summary: We are seeking a dynamic and experienced Assistant Manager - Transaction Analysis to join our growing operations team. The ideal candidate will have 5+ years of experience in customer-fa...

February 25, 2026 View Details
Archived Manchester, United Kingdom (GB - Remote) Remote permanent
Customer ServiceEscalationsComplaints ManagementFinancial Crime ControlsOmnichannel PlatformsProduct KnowledgeProcess ImprovementTeam CollaborationQuality AssuranceProblem Solving

From an Australian-born company to a rapidly growing global business, we’re on the ride of a lifetime! We’re on a mission to be the world’s most loved way to pay. We love connecting our customers wit...

February 23, 2026 View Details
Archived Singapore Hybrid permanent
Member ExperienceEscalationsZendeskCommunity GuidelinesBug InvestigationCustom AppsEngineering CoordinationCross-functional CommunicationProcess Change ManagementTerms of ServiceHigh Pressure Handling

Global Escalation Team: Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations Specialist to h...

October 10, 2025 View Details
Archived Atlanta, GA, United States Remote permanent
Customer ServiceOperational DisciplineRoot Cause AnalysisCommunicationEscalation ManagementCross-Departmental CollaborationProblem SolvingStrategic PlanningCustomer SatisfactionService Delivery

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service...

February 20, 2026 View Details
Archived Bay Area, CA, United States of America (US - CA - SoCal - Remote) Remote permanent
Customer ServiceComplaint ResolutionEscalation ManagementProduct KnowledgeTechnology UnderstandingCross-functional CollaborationRegulatory ComplianceComputational Problem-SolvingProcess ImprovementStakeholder Management

We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the i...

February 20, 2026 View Details

Escalations & Retention Lead

Fullstack Academy

Archived United States Remote permanent
Customer ServiceProblem SolvingCommunicationEmpathyDocumentationTrackingRoot Cause AnalysisCollaborationProactive SupportLearner Engagement

About Simplilearn Simplilearn prides itself to be the World's #1 Online Bootcamp. Simplilearn enables professionals and enterprises to succeed in the fast-changing digital economy. The company provid...

December 22, 2025 View Details
Archived Atlanta, Georgia, United States (Atlanta, GA) Remote permanent
Strategic ThinkingLeadershipRoot Cause AnalysisScalable SolutionsStakeholder CollaborationGoal SettingMetrics TrackingQA CollaborationKnowledge SharingIncident Management

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from ...

February 20, 2026 View Details
Archived United States Remote permanent
Customer ServiceProblem SolvingDe-escalation TechniquesCRM ToolsCommunicationTime ManagementOrganizational SkillsCollaborationTechnological Advancements

About One Legal, an InfoTrack Company One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of pr...

January 16, 2026 View Details
Archived Bangalore, IND (Office - Bangalore, India) Remote permanent
Problem-SolvingCustomer ServiceProduct KnowledgeTechnical SupportOn-Call RotationBug TrackingProduct FeedbackCommunication

About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure u...

February 19, 2026 View Details
Archived Remote Canada Remote permanent
Software DevelopmentC#ASP.NETWindows ServicesMSSQLRDBMSVMwareESXiTroubleshootingGit

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio. Our culture of flexibility, trust, and ...

February 18, 2026 View Details
Archived Bucharest, Romania (Romania) permanent
Customer ServiceLicensing ManagementCRM SystemsCommunication SkillsProblem SolvingProduct KnowledgeCollaborationData Resilience

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data re...

February 18, 2026 View Details
Archived Cebu, Central Visayas, Philippines (Philippines) Remote permanent
Customer SupportEscalation ManagementStakeholder ManagementTicketing SystemsProblem SolvingCommunication SkillsCross-Functional CollaborationRoot Cause AnalysisProcess ImprovementAI Implementation

About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting profess...

February 17, 2026 View Details
Archived London, UK (United Kingdom) permanent
Cloud PlatformsProgramming LanguagesDebuggingCode CollaborationREST APIs

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud e...

February 15, 2026 View Details
Archived Santa Clara, California (Office - Santa Clara) permanent
Technical LeadershipFast-paced EnvironmentsEscalation ManagementEngineering MentoringCross-functional CoordinationCustomer AdvocacyTool DevelopmentResource OptimizationMetric TrackingSales Interaction

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the...

February 13, 2026 View Details
Archived Vancouver, British Columbia, Canada Remote permanent
Customer ServiceTechnical SupportProblem AnalysisEscalation ManagementCommunicationDocumentationTrainingCollaborationKnowledge ManagementCybersecurity

Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security G...

February 13, 2026 View Details
Archived 2 Locations permanent
CloudMicrosoft Exchange OnlineMicrosoft OutlookPowerShellData SecurityData Loss PreventioneDiscoveryCloud SecurityAI-Enabled ConsultingAzure Rights Management Services

Principal Software Engineer - IT Be a part of a team that’s ensuring Dell Technologies' product integrity and customer satisfaction. Our IT Software Engineer team turns business requirements into tec...

February 12, 2026 View Details
Archived Remote - Mexico Remote permanent
Executive CommunicationEscalation ManagementCustomer ServiceTechnical SupportIncident ManagementProblem SolvingRemote WorkCustomer Devotion

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)...

February 11, 2026 View Details
Archived Singapore Hybrid permanent
Customer SupportZendeskClinical EscalationBug InvestigationAnalytical SkillsTime ManagementProcess ImprovementCross-Functional CollaborationSubject Matter Expertise

Global Escalation Team: Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations Senior Speciali...

February 10, 2026 View Details