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Melbourne, Australia (AU - VIC - Remote) Remote permanent
Complaints ManagementCustomer OperationsRegulatory ComplianceCustomer ExperienceTeam LeadershipMentoringProcess OptimizationTraining DevelopmentEscalations SupportComplaints Performance Analysis

We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the i...

April 7, 2026 View Details
Mexico City, Mexico (Mexico City) Hybrid permanent
Technical ExpertiseCustomer EngagementProblem SolvingMentoringEscalation ManagementOffice HoursLearningProduct CollaborationTechnical CallSynthetics Expertise

At Datadog, we don't just support our products, we master them. As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global succe...

April 7, 2026 View Details
Remote - United States (US - California) Remote permanent
Customer ServiceTechnical SupportCross-Functional LeadershipCrisis ManagementRoot Cause AnalysisCustomer Advocacy

Cribl does differently. What does that mean? It means we are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along t...

March 31, 2026 View Details
Sahibzada Ajit Singh Nagar, Punjab, India permanent
Escalation LeadershipCross-Department AccountabilityClient Relationship ProtectionEnglish ProficiencyU.S. Customer ExperienceEmotional IntelligencePhone PresenceProcess-Driven

Position Overview - We are hiring Escalation Managers to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority suppor...

February 27, 2026 View Details
Chandigarh, Chandigarh, India permanent
Escalation LeadershipCross-Department AccountabilityClient Relationship ProtectionEmotional IntelligencePhone PresencePressure ManagementProcess-DrivenExceptional EnglishU.S. Customer Experience

Position Overview - We are hiring Escalation Managers to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority suppor...

February 27, 2026 View Details
Iloilo, PH, Iloilo permanent
CommunicationCustomer ServiceIncident ReportingPrioritizationMicrosoft OfficeEscalation ManagementProcess ImprovementShift Flexibility

ECAM is looking for talented individuals like you! Be the next Escalation Specialist. Here at ECAM, we help our clients by placing cameras in known problem locations on our client’s properties. Throu...

March 27, 2026 View Details
Pasig, PH, Metro Manila permanent
Customer ServiceCommunicationIncident ReportingPrioritizationMicrosoft OfficeShift WorkProcess Improvement

ECAM is looking for talented individuals like you! Be the next Escalation Specialist. Here at ECAM, we help our clients by placing cameras in known problem locations on our client’s properties. Throu...

March 27, 2026 View Details
India - Hyderabad Hybrid permanent
Customer ServiceIncident ManagementEscalation HandlingLeadershipCross-Functional CollaborationCustomer FocusOperationsDecision MakingPrevention PromotionCommunication

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Det...

March 27, 2026 View Details
Petah Tikva, Central District, Israel Hybrid permanent
Team LeadershipProactive AnticipationStrategic CollaborationExcellente communicationCross-Functional InfluenceLeadership ExperienceDeep Technical ExpertiseExceptional CommunicationProactive MindsetComplex Resolution

About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterp...

March 26, 2026 View Details
Spokane, Washington permanent
Customer ServiceSafetyDe-escalationMotivational InterviewingReferralsCommunity ResourcesConflict ResolutionRisk AssessmentCommunicationTrauma Informed Approach

Swing Shift & Overnight Shift *$4.00 shift differential for Overnight shift WE OFFER EXCELLENT BENEFITS: FREE Employee Medical Insurance FREE Employee Dental Insurance FREE Employee Vision Insura...

March 26, 2026 View Details

L2 Escalations Engineer

Dijital Team Pty Ltd

Colombo Remote permanent
Technical SupportSystem TroubleshootingNetworkingCloud OperationsMicrosoft 365AzureWindowsCustomer ServiceCommunicationDocumentationVendor LiaisonProject Delivery

We are looking for a skilled L2 Escalations Engineer to join our technical support team and handle complex support issues that require advanced troubleshooting. In this role, you will act as a key esc...

March 11, 2026 View Details
Washington - Bellevue Hybrid permanent
Customer ServiceEscalation ManagementStrategic LeadershipCross-Functional CollaborationProblem SolvingRisk MitigationCustomer AdvocacyCommunication SkillsNegotiationConsultative Skills

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Det...

March 25, 2026 View Details
Not specified permanent
Customer ServiceTechnical TroubleshootingCommunication SkillsSelf-ManagementTechnical WritingPreventative MaintenanceCloud-Native DeploymentsRouting PlanningTicket ManagementBreak-Fix Management

PLEASE READ: This is a remote position in Calgary Alberta. We are looking for a technician to work from home but is able to be dispatched to our client locations in the area when required. About Us:...

March 25, 2026 View Details
Remote, India, APAC (IND - Remote) Remote permanent
Customer ServiceEscalation ManagementCross-functional CoordinationCommunication SkillsTechnical InvestigationBusiness CommunicationSLA ManagementOn-call SupportOperational Issue Resolution

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical...

March 25, 2026 View Details
London Hybrid permanent
ComplianceSanctionsRisk ManagementTeam CollaborationStakeholder ManagementAttention to DetailAnalytical SkillsCommunicationMicrosoft OfficeEnglish Fluency

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment...

March 25, 2026 View Details

Escalation Manager

Purestorage

Raleigh, North Carolina (Office - Durham) permanent
Critical Incident ManagementSoftware Technical LeadEscalation ManagementCrisis LeadershipTechnical ValidationExecutive PresenceCross-Functional LeadershipStakeholder ManagementProcess ImprovementEnterprise Storage

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the...

March 25, 2026 View Details
2 Locations Hybrid permanent
Customer ServiceIncident ManagementStress ManagementCollaborationStrategic ThinkingCommunicationTechnical ExpertiseCustomer SatisfactionProject Leadership

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Det...

March 25, 2026 View Details
Panchkula, Haryana, India permanent
Escalation LeadershipCross-Department AccountabilityClient Relationship ProtectionEnglish ProficiencyCustomer ServiceEmotional IntelligenceProcess-Driven

Position Overview We are hiring Key Account Manager to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority support...

March 25, 2026 View Details
Gurugram, Haryana, India (Gurugram, India) Remote permanent
LeadershipOperationsTrust and SafetyContent ModerationIncident ResponseTeam LeadershipProcess OptimizationData AnalysisPolicy DevelopmentCross-functional Collaboration

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers an...

March 24, 2026 View Details
Manila, Manila, Philippines (PH - HQ - Manila) permanent
Customer ServiceProblem SolvingCollaborationService FocusedProcess ImprovementTrend IdentificationEscalation

About Eucalyptus We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better lon...

March 24, 2026 View Details

Escalation Engineer

Purestorage

Bangalore, India (Office - Bangalore) Remote permanent
Technical ExpertiseProblem SolvingCustomer CommunicationTechnical SupportCollaborationKnowledge SharingProject ManagementOn-Call RotationTeam Player

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the...

March 24, 2026 View Details
Tel Aviv, Israel, Israel Remote permanent
C#LinuxKubernetesOpenSearchElasticsearchUNIX troubleshootingWCFCommunicationProblem SolvingSoftware Ownership

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we...

March 23, 2026 View Details
Dublin, Dublin, Ireland, EMEA (IRL - Dublin) Remote permanent
Customer ServiceCase ManagementEscalation ManagementCommunicationTechnical InvestigationPrioritizationCross-Functional CollaborationZendeskJiraLooker

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical...

March 23, 2026 View Details

Escalation Engineer

Confidential

Not specified permanent
Technical SupportNetwork TroubleshootingLinuxNetworking ProtocolsOn-site TroubleshootingLoad BalancersSDWANFirewallsPython ProgrammingTerraformAWSAzure

Alkira is transforming the way enterprises build and manage their global networks. Our Network Infrastructure as-a-Service platform delivers a simple, on-demand, and fully managed network solution tha...

March 20, 2026 View Details
United States Remote permanent
Customer ServiceTechnical ResourceProblem SolvingCommunicationLeadershipProject ManagementAccountabilityContinuous Improvement

At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI work...

March 20, 2026 View Details
Asia Remote permanent
Sanctions ComplianceFinancial CrimeRisk ManagementAPAC Regulatory ExperienceEU SanctionsMarket Disruption MonitoringMedical Decision-MakingRegulatory AuditsProject ManagementUN SanctionsCrypto-Sanctions RisksSanctions Screening Tools

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for ...

June 23, 2025 View Details
Chandigarh, Chandigarh, India permanent
Escalation LeadershipCross-Department AccountabilityClient Relationship ProtectionEnglish ProficiencyCustomer Service

Position Overview We are hiring Key Account Manager to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority support...

March 20, 2026 View Details
Bengaluru, Karnataka, India (India) permanent
NetworkingProxiesNG FirewallsVPNDLPSSOWindowsTroubleshooting

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is buil...

March 20, 2026 View Details
United States Remote permanent
Technical OnboardingCustomer SuccessProduct SetupConfigurationAdoption EnablementSOP ImprovementTechnical GuidanceWorkflow ValidationPost-Purchase SupportProduct Walkthroughs

Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartph...

March 19, 2026 View Details
Denver, CO; Westlake, TX (Chicago, IL, Denver, CO, Westlake, TX) permanent
Customer ServiceRegulatory ComplianceProblem SolvingCommunicationRoot Cause AnalysisRisk AssessmentDe-escalationFinancial Services ExperienceSocial Media ManagementBrand Protection

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The la...

March 19, 2026 View Details
Bangalore (BANIN - Bangalore) permanent
Customer ServiceIncident ManagementEscalation HandlingCross-Functional LeadershipRoot Cause AnalysisStakeholder Communication

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, p...

March 19, 2026 View Details
United States (Austin) Remote permanent
Customer ServiceFedRAMPIncident ResponseNegotiationCommunicationTechnical BackgroundCross-functional CollaborationTechnical EscalationsReportingFedRAMP Compliance

MongoDB’s Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales...

March 18, 2026 View Details
Newton, Massachusetts, United States Remote permanent
AWSTracingDebuggingMonitoringProblem SolvingCommunicationCustomer SupportTechnical WritingProactive

About CyberArk CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterp...

March 17, 2026 View Details
Bengaluru, Karnataka, India (India) permanent
Customer ServiceTechnical SupportIncident ResponseProblem SolvingCollaborationCommunicationProcess ImprovementTechnical ExpertiseCloud SecurityData Protection

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is buil...

March 17, 2026 View Details
Vancouver, British Columbia, Canada (Prenuvo HQ - Vancouver) Remote permanent
Technical SupportEscalation ManagementSoftware DevelopmentIncident ResponseTroubleshootingObservability PlatformsDocumentationKnowledge Base ManagementCollaborationCompliance Maintenance

About Us We are looking for a motivated Escalation Engineer to join our team. You have a passion for understanding and supporting your users, and are excited to deepen your software development and i...

March 16, 2026 View Details
Remote, USA (Prenuvo HQ - Vancouver) Remote permanent
Technical SupportEscalation ManagementSoftware DevelopmentTroubleshootingIncident ResponseTechnical CommunicationKnowledge Base CreationObservability PlatformsAutomationRegulatory Compliance

About Us We are looking for a motivated Escalation Engineer to join our team. You have a passion for understanding and supporting your users, and are excited to deepen your software development and i...

March 16, 2026 View Details
United States (Austin) Remote permanent
Technical BackgroundIncident ResponseFedRAMP ComplianceCustomer ServiceCommunicationNegotiationReportingShift ManagementTechnical SkillsProblem Solving

MongoDB’s Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales...

March 16, 2026 View Details
United States (Austin) Remote permanent
Technical BackgroundIncident ResponseFedRAMP ComplianceCross-Functional Team ManagementNegotiation SkillsActionable ReportingTime Zone ManagementStakeholder ManagementCustomer-Focused Communication

MongoDB’s Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales...

March 16, 2026 View Details
Denver, CO (Chicago, IL, Denver, CO, Westlake, TX) permanent
Customer ServiceEscalation ManagementCross-functional CollaborationRegulatory ComplianceRoot Cause AnalysisProfessionalismEmpathySocial Media ManagementRisk Assessment

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The la...

March 16, 2026 View Details
Westlake, TX (Chicago, IL, Denver, CO, Westlake, TX) permanent
Customer ServiceProblem SolvingCommunicationCross-Functional CollaborationRegulatory ComplianceRoot Cause AnalysisDe-escalationShift Scheduling

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The la...

March 16, 2026 View Details
Sahibzada Ajit Singh Nagar, Punjab, India permanent
EnglishEscalation ManagementCustomer Relationship ManagementPayment DisputesProject CoordinationRoot Cause AnalysisClient CommunicationProcess ImprovementKPI TrackingInternal Escalation

Position Overview We are hiring Key Account Manager to oversee high-priority customer situations across our U.S.-based solar operations. This role acts as the structured escalation authority support...

March 16, 2026 View Details
Hyderabad, Telangana, India permanent
Coding LanguagesScriptingFord diagnostic toolsProduct ArchitectureCustomer ServiceAgile Development

CyberArk, a Palo Alto Networks company, is the global leader in identity security, trusted by organizations around the world to secure human and machine identities in the modern enterprise. CyberArk’s...

March 16, 2026 View Details
Makati, , Philippines Hybrid permanent
Customer ServiceEscalation ManagementEngineering CollaborationProduct KnowledgeProcess ImprovementTraining and MentorshipData-Driven InsightsProcess DocumentationTechnical CommunicationRoot Cause Analysis

Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time-consuming and you're prob...

March 16, 2026 View Details
Manila, Manila, Philippines (PH - HQ - Manila) permanent
Patient CareTelehealthCustomer ServiceProblem SolvingCollaborationProcess ImprovementEscalation ManagementPerformance Metrics

About Eucalyptus We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better lon...

March 15, 2026 View Details
Berlin Remote permanent
Team LeadershipOperational ExcellenceAI SolutionsPeople ManagementAutomation

Change the way the world travels Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and ...

March 13, 2026 View Details
Watford, England, United Kingdom Hybrid permanent
Customer ServiceProblem SolvingCommunicationEmpathyDecision MakingCoachingRoot Cause AnalysisStakeholder CollaborationData-Driven ThinkingBusiness Influence

We're ASOS, the online retailer for fashion lovers all around the world. We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're...

March 12, 2026 View Details
San Antonio, Texas Hybrid permanent
Customer ServiceCommunicationProblem SolvingOperational ManagementQuality AssuranceHealthcare KnowledgeBilingual

Role Overview  Join our team at SafeRide Health as a Call Center Escalation Specialist. In this role, you will be responsible for overseeing health plan authorization approvals and resolving escalatio...

March 12, 2026 View Details
San Antonio, Texas Hybrid permanent
Customer ServiceEscalation HandlingOperational SupportQuality AssuranceCommunication SkillsProblem-SolvingConflict ResolutionTechnical Proficiency

Role Overview Join our team at SafeRide Health as a Client Escalation Specialist. In this role, you will be responsible for overseeing health plan authorization approvals and resolving escalations fro...

March 12, 2026 View Details
Remote - USA (USA - Remote) Remote permanent
Computer ScienceCybersecurityEngineeringDebuggingProgramming LanguagesGitREST APIs

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud e...

March 12, 2026 View Details
Sunnyvale, CA, USA Remote permanent
Technical Problem SolvingRoot Cause AnalysisTroubleshootingTechnical WritingCross-Functional CollaborationCustomer SupportNetwork ConfigurationUser Acceptance TestingLab Environment SetupWireless Optical Communication

About the Team: Born at X, Google's Moonshot Factory, Taara is on a mission to connect billions of people lacking abundant and affordable internet today by pioneering the way we use light to deliver ...

March 12, 2026 View Details