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Archived Barcelona, , Spain permanent
Customer RelationsEscalationProblem SolvingEmpathyCommunicationPolicy ComplianceDocumentationProcess ImprovementTeam LeadershipTelecommuting

At MSX International, a North American multinational and leading consultancy in the automotive sector, we have more than 500 experts across Spain and Portugal dedicated to designing and impl...

November 13, 2025 View Details

NOC Escalation Support Specialist

ProcomConsultantsGroup

Archived Richardson, TX, United States contract
Technical mentorshipSaaS Expertise

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd larg...

August 31, 2016 View Details

Escalation Support Specialist

ProcomConsultantsGroup

Archived Richardson, TX, United States contract
NetworkingLinuxWindows ServerMulti-site VOIP ConfigurationMainframeUNIXIPSNANetwork TroubleshootingDNSObject Monitoring

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd larg...

November 28, 2016 View Details
Archived Taguig City, NCR, Philippines permanent
Customer ServiceCommunicationProblem SolvingEmpathyTechnical ExpertiseData HandlingCollaboration

About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ...

June 10, 2025 View Details
Archived Sofia, Sofia City Province, Bulgaria permanent
CommunicationData AnalysisLeadershipProblem SolvingTime ManagementMicrosoft OfficeStrategic PlanningTraining DevelopmentCompliance

About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with ...

February 4, 2026 View Details
Archived Nashville, TN (Flex - TN, San Francisco Office) Remote permanent
LeadershipTeam ManagementCustomer ServiceCommunicationRoot Cause AnalysisContinuous ImprovementData AnalysisProcess OptimizationProblem SolvingFlexibility

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Support Escalations Team L...

February 6, 2026 View Details
Archived San Francisco, CA (Flex - TN, San Francisco Office) Remote permanent
LeadershipTeam ManagementCustomer ServiceCommunicationRoot Cause AnalysisProcess ImprovementData AnalysisCross-functional CollaborationProblem SolvingFlexibility

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Support Escalations Team L...

February 6, 2026 View Details
Archived New York, New York, United States (New York, NY) permanent
Customer SuccessRisk EscalationTeam LeadershipProcess ImprovementData-Driven Problem SolvingCross-Functional CollaborationWorkflows OptimizationPerformance MetricsZendeskSQL

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2026 and paying rent on time is expensive, inflexible, and d...

February 5, 2026 View Details
Archived Orlando, Florida, United States permanent
PerformanceRoot Cause AnalysisProblem SolvingJavaJavaScriptDatabasesRelational DatabasesJVM TuningKnowledge Articles

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le...

January 14, 2026 View Details
Archived Hyderabad, , India permanent
Technical LeadershipDebugging Complex IssuesDistributed Systems OptimizationRisk EscalationTree-Based ModelsTechnical CoachingEngineering CollaborationStrategy ImplementationGIS Data Analysis

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le...

January 29, 2026 View Details
Archived Remote (U.S. & Canada) Remote permanent
Customer ServiceCommunicationEmpathyDecision MakingProblem SolvingIndependenceFlexibilityFast-paced EnvironmentEscalations

The Company: Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners...

January 21, 2026 View Details
Archived Greenville, South Carolina permanent
Customer ServiceProblem SolvingCommunicationCritical ThinkingRegulatory ComplianceTraining DeliveryData Analysis

Why GLS? Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through adv...

February 5, 2026 View Details
Archived UK Based | Remote Remote permanent
Technical SupportEscalation ManagementTroubleshootingProduct CollaborationCommunicationData AnalysisCustomer ServiceTechnical DocumentationAI Tools

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. We bring together everything you need to learn and advance: LMSs, courses, videos, articles, projects, an...

February 4, 2026 View Details
Archived Remote Remote permanent
Customer ServiceEscalationsConflict ResolutionCritical ThinkingCommunicationVendor AdministrationCustomer Success

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both c...

January 9, 2026 View Details
Archived Remote Remote permanent
Team ManagementPerformance ManagementKPIsCustomer SatisfactionResponse TimeResolution TimeContinuous ImprovementCustomer-First Mentality

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software, delivering an industry-leading experience for both c...

December 22, 2025 View Details

Escalation Manager

Smartcatplatforminc

Archived Spain - Remote (Europe) Remote permanent
Customer ServiceEscalation ManagementCustomer AdvocacyCommunicationProactive Problem SolvingSLA OwnershipDistributed ExecutionEmpathyClear Communication

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the front...

February 5, 2026 View Details

Escalation Manager

Smartcatplatforminc

Archived Georgia - Remote (Europe) Remote permanent
Customer ServiceEscalation ManagementProactive CommunicationCustomer AdvocacyDistributed ExecutionSLA OwnershipEmpathyClear CommunicationProblem SolvingData-Driven Decision Making

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the front...

February 5, 2026 View Details

Escalation Manager

Smartcatplatforminc

Archived Serbia - Remote (Europe) Remote permanent
Customer ServiceEscalation ManagementCustomer AdvocacyCommunicationProactive Problem SolvingSLA OwnershipDistributed ExecutionStakeholder Management

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the front...

February 3, 2026 View Details

Escalation Manager

Smartcatplatforminc

Archived Portugal - Remote (Europe) Remote permanent
Customer ExperienceCustomer AdvocacyEscalation LeadershipSLA OwnershipCommunicationProblem SolvingEmpathyStructural ThinkingTechnical Knowledge

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the front...

February 5, 2026 View Details
Archived Philadelphia (IONOS Inc.) Remote permanent
Customer ServiceCommunicationEmpathyTechnical ProcessesDe-escalationCase ManagementBilling ActivitiesProduct KnowledgeRoot Cause AnalysisConflict Resolution

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a frie...

February 2, 2026 View Details
Archived Seoul, South Korea (South Korea) Hybrid permanent
Customer ServiceAccount ManagementCommunication SkillsInterpersonal SkillsProblem SolvingProactive ApproachRelationship ManagementOnboardingRisk ManagementUpselling

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a r...

February 4, 2026 View Details
Archived San José, Costa Rica (Costa Rica) permanent
Customer ServiceTechnical Problem SolvingRoot Cause AnalysisTechnical LeadershipMentoringCollaborationKnowledge Sharing

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is buil...

February 4, 2026 View Details
Archived Sao Paulo, Brazil Remote permanent
Customer ServiceEscalation ManagementIncident ManagementData-Driven Decision MakingTechnical CommunicationCross-Functional CollaborationLinux/Unix AdministrationCloud Computing (AWS, Azure, GCP)SQL DatabasesETL Technologies

P-1520 Sr. Technical Escalation Manager Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP. At Databricks, we are passionate about empowering data teams to tackle the wo...

February 4, 2026 View Details
Archived Remote Remote permanent
Technical ExpertiseTroubleshootingCollaborationCommunicationJava/J2EEDockerKubernetesMavenGradlePostgreSQL

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready,...

February 4, 2026 View Details
Archived Spokane, Washington permanent
Customer ServiceConflict ResolutionTrauma-Informed CareCommunicationResource ConnectionSafety OversightEmergency ResponseTeam CollaborationPatient CareCompassion

Swing Shift & Overnight Shift *$4.00 shift differential for Overnight shift WE OFFER EXCELLENT BENEFITS: FREE Employee Medical Insurance FREE Employee Dental Insurance FREE Employee Vision Insura...

February 4, 2026 View Details
Archived India, Philippines permanent
WLC Knowledge802.11 StandardsRF FundamentalsTCP/IPDHCPDNSVLANsBGP/OSPFITIL OperationsServiceNowCisco DNA CenterRF Optimization

Role Summary: We are seeking a Senior L3 Wireless Technical Support Specialist to serve as the ultimate technical authority for a global Cisco enterprise environment. In this high-visibility role, yo...

January 27, 2026 View Details
Archived Sydney, NSW (Australia - Remote) permanent
Escalation ManagementCustomer SupportTechnical TroubleshootingCommunication SkillsCustomer First MindsetOrganizational SkillsAnalytical ThinkingMulti-taskingIndependenceLeadership

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s bes...

January 28, 2026 View Details
Archived USA - Remote - Portland, OR Remote permanent
Customer ServiceEscalation ManagementTechnical Issue ResolutionCross-functional CollaborationCommunication SkillsOn-call RotationAccount ManagementProactive Problem SolvingAction PlanningCustomer Satisfaction

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something w...

January 12, 2026 View Details

Escalation Manager

Pingidentity

Archived UK - Remote (GBR - Remote - London) Remote permanent
Customer ServiceProblem SolvingEscalation ManagementCommunicationAccount ManagementPrioritizationAction PlanningCross-Functional CollaborationRisk ManagementData Analysis

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something w...

January 12, 2026 View Details
Archived Manila, Philippines (Philippines – Manila) permanent
Customer ServiceAccount ManagementCommunication SkillsInterpersonal SkillsProactive Problem-SolvingCollaborationRisk ManagementUpsellingCross-sellingTraining

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a r...

January 20, 2026 View Details
Archived Sydney, New South Wales, Australia (Sydney) Hybrid permanent
Product KnowledgeTechnical SolutionsCustomer CommunicationCross-Functional CollaborationProblem SolvingTraining and MentoringCustomer AdvocacyTechnical ExpertiseCustomer Relationship ManagementContinuous Improvement

At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a pla...

January 27, 2026 View Details
Archived Atlanta, Georgia, United States (Atlanta, GA) Remote permanent
Strategic ThinkingLeadershipRoot Cause AnalysisScalable SolutionsCustomer ExperienceResource ManagementGoal SettingCross-Functional CollaborationData-Driven Decision MakingIncident Prevention

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from ...

January 15, 2026 View Details

Escalation Specialist

Confidential

Archived Iloilo, PH, Iloilo permanent
CommunicationCustomer ServiceTechnical SupportIncident ReportingMicrosoft OfficePrioritizationShift Work

ECAM is looking for talented individuals like you! Be the next Escalation Specialist. Here at ECAM, we help our clients by placing cameras in known problem locations on our client’s properties. Throu...

January 30, 2026 View Details

Escalation Specialist

Confidential

Archived Pasig, PH, Metro Manila permanent
CommunicationCustomer ServiceIncident ReportingMicrosoft OfficePrioritizationShift WorkProblem SolvingTeam CollaborationProcess Improvement

ECAM is looking for talented individuals like you! Be the next Escalation Specialist. Here at ECAM, we help our clients by placing cameras in known problem locations on our client’s properties. Throu...

January 30, 2026 View Details
Archived United States Remote permanent
Customer ServiceEscalation ManagementMulti-Channel CommunicationProduct KnowledgeData-Driven Decision MakingProcess ImprovementTeam CollaborationLearning & DevelopmentCross-Functional CollaborationStrategic Problem Solving

About Us : Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that ...

November 18, 2025 View Details
Archived Amsterdam, The Netherlands; Dublin, Ireland; Paris, France (Amsterdam, Dublin, Paris) Remote permanent
Technical ExpertiseProblem SolvingCustomer EngagementTechnical CallLearningMentoringOffice HoursProduct DirectionInnovationObservability

At Datadog, we don't just support our products, we master them. As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global succe...

January 29, 2026 View Details
Archived Gurugram, Haryana, India (Gurugram, India) Remote permanent
Customer ServicePolicyEscalationData AnalysisRoot Cause AnalysisCommunicationStakeholder ManagementOn-Call SupportStandard Operating ProceduresGolden Data Labels

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers an...

January 27, 2026 View Details
Archived Bay Area, CA, United States of America (US - CA - Oakland) Remote permanent
Customer ServiceDispute ResolutionProblem SolvingEfficient HandlingRegulatory ComplianceProduct KnowledgeTeam CollaborationPrioritizationCustomer ExperienceTraining

We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the i...

January 28, 2026 View Details
Archived Argentina Remote permanent
Technical SupportTroubleshootingProblem SolvingCollaborationCustomer AdvocacyProduct ExpertiseSDK IntegrationCustomer Support ProcessesMobile and Web SupportSQL Queries

About Us Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP ...

May 14, 2025 View Details

Escalation Manager

Confluent

Archived London, London, City of, United Kingdom Remote permanent
Escalation ManagementCustomer ServiceCommunicationTechnical UnderstandingProblem SolvingStress ManagementCollaborationEmpathyExpectation Setting

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in nea...

January 28, 2026 View Details
Archived Sao Paulo, Brazil (Sao Paulo) Hybrid permanent
Incident ManagementEscalationsCustomer CommunicationTechnical EngagementIncident ResponseProcess ImprovementMonitoringStakeholder ManagementDocumentationCloud Infrastructure

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experienc...

January 28, 2026 View Details
Archived Sydney, Australia (Sydney) Hybrid permanent
Technical ExpertiseProblem SolvingCustomer EngagementOffice HoursLearning SessionsMentorshipCustomer AdvocacyAlerting & MonitoringPlatform EvolutionEngineering Collaboration

At Datadog, we don’t just support our products, we master them. As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global succe...

January 26, 2026 View Details
Archived Remote Remote permanent
Advanced TroubleshootingCollaborationJava/J2EEJava/SpringMavenGradleDockerKubernetesHelm ChartREST web services

Note: The entire Camunda team will be in Madrid, Spain from January 25th, 2026 for our company kickoff, where we’ll be coming together in person to connect and align on our vision for 2026. During thi...

September 5, 2025 View Details
Archived Japan Remote permanent
Technical Support Engineer ExperiencePublic Cloud Infrastructure ExperienceCustomer-Centric Problem-SolvingAttention to DetailOrganizational SkillsProblem-Solving SkillsSystem Analysis SkillsExcellent Communication SkillsNew Technology LearningBilingual (Japanese and English)

Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security G...

January 6, 2026 View Details
Archived Japan Remote permanent
Customer ServiceTechnical SupportEscalation ManagementProblem AnalysisSolution RecommendationCommunicationDocumentationTestingRequirements GatheringProduct Feedback

Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security G...

December 11, 2025 View Details
Archived Madrid, Madrid, Spain Remote permanent
Technology LeadershipTeam ManagementEscalation ManagementCustomer SatisfactionProcess OptimizationCross-functional CollaborationProblem-solvingContinuous ImprovementProcess ImprovementStakeholder Collaboration

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in nea...

September 24, 2025 View Details
Archived United States Remote permanent
Technical SkillsCustomer OnboardingProduct KnowledgeTechnical TrainingCustomer CommunicationAdoption ManagementProblem SolvingTechnical DocumentationCustomer SuccessProduct Walkthroughs

Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartph...

December 23, 2025 View Details
Archived United States Remote permanent
Technical OnboardingProduct SetupConfigurationWorkflow ValidationEarly AdoptionSteady-state UsageTechnical ResourceGuidanceProduct FunctionalityBest PracticesCustomer CommunicationProduct Walkthroughs

Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartph...

January 13, 2026 View Details
Archived United Kingdom Remote permanent
Technical SkillsProduct KnowledgeCustomer OnboardingTechnical GuidanceAdoption ManagementCommunication SkillsProduct WalkthroughsStakeholder CollaborationTime-to-ValueBest Practices

Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartph...

January 13, 2026 View Details
Archived Toronto , Canada Remote permanent
Customer ServiceIncident ManagementExecutive CommunicationCross-Functional CoordinationTechnical TroubleshootingRoot Cause AnalysisProcess Improvement

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable ...

January 12, 2026 View Details