Working Student – OEM Customer Success & Sales Support (d/f/m)

🚀 The Performance Objective

Within your first 90 days, you will own the complete data preparation process for OEM customer demos and onboardings — reducing demo prep time from 2 hours to under 30 minutes per customer, and cutting onboarding time to first value by 50%.

💪🏽 What Success Looks Like

Month 1:

• Independently prepare 3+ custom OEM demo environments per week with real customer data

• Shadow 5+ customer onboarding sessions and document the data upload process

Month 3:

• Own end-to-end demo data preparation for the entire OEM sales pipeline

• Contribute to 2+ successful customer onboardings via independent data cleaning & upload, allowing OEMs to gain meaningful insights within Luminovo

• Reduce average onboarding completion time by at least 30%

• Create documentation that allows another person to replicate your work

• Develop and test hypotheses how the OEM sales and onboarding data management can be (semi-)automated

Month 6:

• Become the go-to expert for OEM data patterns and insights

• Train Account Executives on demo preparation best practices

• Identify and implement at least one scalable improvement to the onboarding process

• Handle 80% of OEM data preparation work without escalation

• Implement automation to increase scalability of the process

⛑️ The Work You'll Actually Do

• Transform messy customer data (BOMs, component lists, pricing data) into compelling demo environments that showcase pricing insights and benchmarking capabilities

• Support new OEM customers during onboarding by cleaning and uploading their scattered data when internal resources are limited

• Build reusable demo templates and data sets that reduce future preparation time

• Document common data patterns, edge cases, and solutions

• Collaborate directly with Sales, Customer Success, and Product teams to understand customer needs

• Flag product gaps or process inefficiencies that slow down customer success

🫵🏽 You're the Right Fit If...

• You're genuinely curious about how companies make sourcing and pricing decisions

• You can look at a messy Excel file and instinctively start organizing it in your head

• You've previously turned chaos into structure — whether in a student job, side project, or academic work

• You're comfortable learning new software tools quickly and finding workarounds when things don't work perfectly

• You communicate clearly and can explain technical concepts to non-technical people. English is a must. German a bonus, but not strictly required.

• You're proactive — you see something broken and you fix it without being asked

• You're available for 15-20 hours per week during German business hours

🙇🏽‍♂️ What You'll Learn

• How B2B enterprise sales and customer success actually work

• The electronics manufacturing and sourcing industry

• How to transform raw data into business insights

• Customer onboarding and implementation best practices

• How early-stage companies build scalable processes from scratch

This role has a clear path toward Implementation Manager, Customer Success, or Sales positions — just like our Sales Team Lead OEM, who started as an implementation working student.

🤓 Whom you’ll be working with

• Clifton, our VP Global Sales

• Sebastian, one of our founders, who leads the Revenue department

• Catha, our Chief of Staff, who also drives process excellence in the Revenue teams

• Inga, our Pioneer AE for our new product offering for OEM in the DACH market

• Max and his RevOps team, who are responsible for our CRM system (HubSpot) and supporting our sellers with dashboards, GTM engineering, enablement sessions, and more

• In addition to your colleagues in Marketing & Customer Success, you'll also have touchpoints with our product teams to stay on top of our product roadmap and exchange customer and industry insights.

⚡️ Skills, knowledge, and expertise

Just so you know: We purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested in finding out more about why we banned requirements from our performance profiles, see here.

⚡️ About Luminovo

Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry.

We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress.

We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain.

To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million.

Our core principles: putting people first & building great things

As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍

Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things.

We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at.

See what employees and candidates have to say about Luminovo on kununu and Glassdoor.