Windows Server Analyst (Envigado, Colombia)

About O-I 

We are reimagining the glassmaking process, we are not afraid to push boundaries as we transform an industry that has manufactured glass in nearly the same way for over 100 years. We threw away the play book and went about designing and implementing new technology, innovating processes and bringing new benefits to our customers. This is just the beginning as we expand our offering and implement future technologies across our operations.

We are part of O-I, who with 25,000 + employees and an unparalleled footprint spanning 70 plants in 20 countries, provides us with the opportunity to make an impact on a global scale.

This position will be responsible for the support, maintenance and performance of the server hardware, operating systems and related software. Additionally, this role maintains standards around the server platform, monitoring services, and server management infrastructure. In this role, you also will be responsible for the implementation and support of the server technology roadmap.

This position provides quality solutions, automation of the processes and ongoing operational support utilizing leading industry practices, procedures, and ITIL processes.

PRINCIPAL ACCOUNTABILITIES

General

• Collaborating with other global IT operational support groups, both locally and globally
• Maintaining awareness and commitment to employment and legislative responsibilities in relation to workplace safety, discrimination, HR policies, quality and the environment

Specific

• Maintaining and developing standards, processes, policies and lifecycles as defined in O-I’s Server Management Program, aligning with industry leading practice
• Deployment and configuration management of the global server environment and associated infrastructure
• Supporting the implementation of the roadmap for O-I’s server technologies (in conjunction with IT Architecture team)
• Identifying solutions to improve the service delivery and operational aspects of server technology through simplification, automation of process and technology
• Supporting of development and implementation functional and technical designs/plan for the deployment and delivery of IT solutions
• Researching emerging technologies and recommend those that clearly link to current and future business needs
• Supporting IT projects related to Server and related infrastructure services, as assigned

SCOPE AND IMPACT

• This position is responsible for the operation and support of O-I’s server environment (Hardware, Software, Power Systems, Racks and Computer Room)
• Lifecycle management of the O-I server hardware and software delivery solutions

• Bachelor’s degree or equivalent years of experience in information technology or related discipline
• 3 years of experience with managing server platforms infrastructure
• Microsoft certifications, such as MCSA, MCSD, MTA is an asset
• Other industry certifications in related infrastructure are desirable
• ITIL Foundations Certification is desirable
• Good knowledge of Microsoft infrastructure e.g. DHCP, DNS, AD, Print Services
• Experience in multiple infrastructure platforms (Windows, Networking, Linux/Unix, Storage, Data Backup)
• Good knowledge of operating System and Application virtualization technologies (e.g. VMWare, HyperV, Citrix)
• Experience in maintaining large-scale (200+ devices) server environments would be a significant asset
• Good knowledge of MS Active Directory and Windows services
• Good knowledge of operating system build automation and management technologies
• Scripting and command line skills. e.g. PowerShell
• Server and storage hardware and cabling knowledge would be an asset
• At least basic knowledge about clustering would be welcome
• Experience in effective communication with customers, employees and management
• Self-starter with strong collaboration and communication skills
• Must be able to effectively communicate in English – both written and verbal.

REPORTING RELATIONSHIPS 

This position reports to the Windows Server Technologies Team Lead.

TRAVEL REQUIREMENTS

Less than 10% domestic or international travel might be required for this role.

Hybrid Work Model: We provide a flexible work arrangement, requiring employees to be on-site at our office in Centro Comercial Viva, Envigado for 2-3 days per week, with the remaining days working from home.