VIP Support Analyst

Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and 1.165+ devices. With an ECB approved banking license and presence in 24 European markets, Viva.com’s Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solution, help European businesses of any size to accept and manage payments how they want. All of Viva.com’s technology is built in-house over MS Azure, and is fully scalable, supporting any payment checkout journey.

Viva.com provides a seamless, conversion-boosting omnichannel payments platform, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies. Viva.com’s ever-expanding financial services' suite includes value added features such as Real-Time Settlement; Offline Payments minimising chances of losing a sale; a Viva.com business debit card to manage corporate expenses, while reducing acceptance fees to as low as 0%; and Merchant Advance.

Are you a "tech savvy professional" with experience in troubleshooting? Are you familiar with the terms e-banking app, bank account/ sales reports, e-commerce checkout? Do you consider problem solving and effective communication as your strongest skills? If we have just described a typical day of yours, then YOU might be the EXPERT we are looking to join Europe’s fastest growing Fintech Company.

As a VIP Support Agent/VIP Technical Support/ E-Commerce & Technical VIP Support, you will:

• Be a Viva "ambassador": act as point of contact for any technical e-commerce related issue of our high value customers
• Offer the most suitable solution to customers' issues and become their trusted partner
• Help customers integrate with our various supported plug-ins and payment tools troubleshot customers' integrations and help resolve any technical issues they might face
• Diagnose and resolve problems using documented procedures and checklist.
• Be challenged to achieve predefined qualitative and quantitative targets

Requirements:
To be considered for this role:

• 1 - year as a 2nd level Technical Support Agent/ IT support, preferably in the Banking/IT/Telecommunications industry
• Have confidence with technology and familiar with CRM- systems, software and hardware, social media
• Customer focus and passionate about helping people
• Excellent use of Dutch or French and English languages.
• Creativity and a strong desire to solve IT Problems

Benefits:
• A competitive salary (based upon your skills and experience)
• A full-time contract
• Extra-legal benefits (meal vouchers, medical plan,...)
• Participation in annual performance bonus
• A smooth onboarding and continuous training on products and new systems
• A chance to grow within a fast-moving European Fintech Company

Did you respond positively to 90% of our above needs? Does it meet most of your professional perspectives? 

Click on the blue space below and send us your resume!

It will be our pleasure to call you!