Vendor Onboarding Process Excellence Manager

foodora is part of the Delivery Hero Group, which is the world's pioneering delivery platform. Our mission is to provide a fantastic ordering experience – fast, simple, and right to the door. We operate in more than 70 countries worldwide. The Delivery Hero Group is headquartered in Berlin, Germany, has been listed on the Frankfurt Stock Exchange since 2017, and is part of the MDAX stock index.

The Restaurant Vendor Onboarding Design Manager (EU + TR) will be responsible for driving the process, performance & escalations for vendors' onboarding journey once the acquisition team signs up a vendor. Acting as the bridge between strategy, process and execution, this role will work closely with local markets, COEs and cross-functional teams to standardize best practices, improve vendor onboarding SLA and journey. 

Main responsibilities

• Own end-to-end restaurant Onboarding Process & Performance across EU & TR (QC to Activation)
• Track and improve key Onboarding KPIs
• Identify execution gaps and implement corrective actions to accelerate vendor Onboarding Journey
• Design and scale standardized Onboarding processes across markets
• Lead automation of key workflows in partnership with relevant teams
• Establish clear governance and accountability between COE, BPO, AE and local market teams
• Collaborate cross-functionally to enhance vendor Onboarding Journey and Experience
• Pilot and scale high-impact initiatives to continuously improve Onboarding performance
• Lead & execute regional group projects which involves Onboarding topic 
• Manage and execute AdHoc projects 
• Resolve and provide solutions for Market & Regional Escalations 
• Cross Collaborate with Central & Regional Teams for AdHoc project

• 5 - 8 years of experience in operations, vendor management or marketplace environments (preferably food delivery or tech platforms)
• Strong Project Management Experience 
• Strong experience in driving execution across multiple markets with a focus on operational scalability
• Proven track record in improving performance metrics through structured programs and process optimization
• Strong analytical mindset with the ability to translate data into actionable insights
• Excellent stakeholder management skills, with experience working across regional and global teams
• Experience working with BPOs, COEs or outsourced operations is a strong advantage
• Ability to operate in a fast-paced, ambiguous environment and drive clarity and accountability
• Advance Experience in doing Analytics and Deep Dive study utilising Data
• Proficient in Excel/Gsheet, Presentation Slides & Analytics

Your Benefits

• Modern office in Budapest’s Mill Park – easy to reach, even by bike!
• International good vibe + strong corporate background = a secure & inspiring place to grow. 
• From day one: life, accident & health insurance (MetLife).
• SZÉP-card & Medicare health package.
• foodora PRO & vouchers – tasty meals, even in the home office.
• Mental health support & relaxing office massages.
•  In-house English lessons + LinkedIn Learning access.
• Extra days off, AYCM partnership & all tools provided.
• Social impact matters: we support 6 charities and you can join in!