Unclassified

JobsForHumanity

Fort Meade, MARYLAND, United States permanent

Posted: September 25, 2024

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Quick Summary

Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Maintains user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database.

Required Skills

Unix MID Servers Ticket Management Remedy Microsoft Office Outlook Word Excel Service Desk

Job Description

Jobs for Humanity is collaborating with Upwardly Global and with At Technical to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: At Technical

Job Title: Service Desk-ITSC
Category: Information Technology (2854)
Description: Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. This position will include account creation, modification, and deletion responsibilities.
Requirements: TS/SCI
Position requires a minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. Experience in ticket management system like Remedy is a plus. Unix experience is not required, but is a plus
Location: Fort George G Meade, MD
Minimum Experience (yrs): 0-5
Required Education: Associates Degree

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