Technical Writer

Critical Manufacturing is dedicated to empowering high-performance operations to make Industry 4.0 a reality with the most innovative, comprehensive, and modular MES software. We have a global presence, but our headquarters, and the main technical center, are in Porto (Maia), Portugal, where we develop a state-of-the-art solution for Semiconductor, Electronics, Medical Devices, and Industrial Equipment.

Recognized as a Leader by Gartner, we are part of ASMPT, the world's largest supplier of best-in-class equipment, and technological process partner for the electronics and semiconductor industries.

The Role

As a Technical Writer, you will work alongside the R&D development team to create content that will serve as an information gateway supporting the Critical Manufacturing MES and associated components and products, contributing to the documentation ecosystem with reference guides, tutorials, and other content geared towards both functional users and developers.

What You Will Do

• Write, test and document product features according to Critical Manufacturing’s user and developer documentation best practices and guidelines, to translate complex information into clear and effective content

• Work closely with developers and technical experts to obtain an in-depth understanding of the product and ensure the accuracy of the documentation

• Develop extensibility documentation to help third-party developers build on top of our platform
• Act as a customer advocate, ensuring the documentation meets the needs of the user and is highly available to them
• Manage updates and revisions of the documentation
• Contribute to establishing best practices and standards for technical documentation within the organization
• Leverage AI-assisted tools to improve documentation workflows, including proofreading, content enhancement, summarization, snippet generation, consistency checks, and experimentation with new AI-based documentation practices

What Success Looks Like

Within your first year, you will have:

• Working knowledge of Critical Manufacturing MES and its documentation landscape
• Proficiency in technical documentation of a complex software application with a large codebase and a plethora of possible manufacturing scenarios
• Increased experience in authoring content according to updated practices, using modern technology and tools

Why Join Us

• Be part of a company shaping the future of manufacturing software
• Enjoy the freedom to experiment, innovate, and create systems that will last
• Join a team where storytelling, strategy, and technology meet to make Industry 4.0 real

Requirements:
What You Will Bring

• Ability to translate complex engineering procedures into simple and clear instructions
• Ability to read and understand code (e.g., JavaScript, Python, C#, or similar)
• Ability to write in explanatory and procedural styles for multiple audiences and personas
• Familiarity with tools for writing and publishing technical documentation (e.g., Markdown, Confluence, MkDocs, Docusaurus, or similar) and API specification (Swagger/OpenAPI/docfx or similar)
• An automation mindset to retrieve, review and publish information from multiple sources
• Excellent English skills – spoken and written
• Strong attention to detail and creative thinking skills
• Basic knowledge of modern AI tools (e.g., ChatGPT, Copilot, or similar) and willingness to experiment with them to improve documentation quality and productivity

What we consider a plus (not mandatory):

• Background in software development, programming, or working closely with developers
• Experience documenting extensible systems or platforms, API documentation with conceptual guides
• Experience in dealing with software development teams
• Technical expertise in navigating large codebases
• Experience working in an Agile software development environment
• Familiarity with CI/CD and modern DevOps practices
• Understanding of version control systems like Git
• Experience creating automation scripts in Python or other scripting languages
• Experience designing or improving documentation workflows using AI-powered tools

Diversity, Equity and Inclusion are a source of commitment and innovation

At Critical Manufacturing, we welcome and encourage applications from individuals of all backgrounds, regardless of disabilities, diverse abilities, identities, or experiences. Our commitment is to create an inclusive environment where everyone has equal opportunities to succeed and thrive.

If you need accommodation during the recruitment process, please let us know - we're happy to support you.