Technical Support Specialist

Who we are

Enterprise teams still copy data between systems all day. Work gets stuck in emails, legacy UIs, and handoffs. That chaos is costly, slow, and risky.

We're a fast-moving team on a mission to end it for good. Traction is strong and we're solving real problems for real customers—but to win, we need exceptional talent. We stay humble, do the work, and let results speak.

What we are building

We're building the post-RPA Agentic Automation Platform for enterprises—a horizontal platform where AI agents execute end-to-end work across UIs and APIs with governance built in.

Where copilots stop, duvo finishes the job. Business users specify the outcome; agents plan, act, request approvals on exceptions, and learn with every run. We start with a retail wedge (category management, supply chain, finance ops) where ROI is obvious, then expand to adjacent functions and sectors.

Velocity is our moat: ship fast, iterate faster, compound learning.

What we're looking for

We are seeking a Technical Support Specialist who is passionate about helping enterprise customers succeed with our platform. You'll be the connective tissue between customers, our AI Solutions Consulting team, and Customer Success—managing support through Intercom, automating what can be automated, and making sure every customer interaction that does need a human feels meaningful and high-quality.

You'll be someone who:

• Owns the customer experience end to end: You don't just close tickets—you follow through until the problem is truly solved and make sure the customer feels heard throughout.

• Automates at scale, personalizes where it counts: You think constantly about which interactions can be handled through smart automation, self-serve content, and workflows—so that human attention goes to the moments that actually matter.

• Bridges support, consulting, and success: You work closely with AI Solutions Consultants and Customer Success to share context, escalate intelligently, and keep everyone aligned on what the customer needs.

• Communicates with clarity and calm: Whether it's a frustrated stakeholder or a nuanced edge case, you explain things in plain language and keep conversations productive.

• Lives in the tools: Your day-to-day runs through Intercom and the duvo platform. You know the product deeply, can reproduce issues, and give the right team enough detail to act fast.

• Feeds signal back to the product: You spot patterns across support requests and proactively surface insights to product, consulting, and engineering that make the platform better for everyone.

• Is adaptable and self-directed: Our platform and customers evolve fast. You're comfortable with ambiguity, learn new domains quickly, and don't wait to be told what to improve.

You might also:

• Have experience supporting enterprise SaaS or automation platforms.

• Have worked with Intercom or similar support platforms and know how to build efficient workflows, macros, and automations within them.

• Have a strong instinct for what should be automated versus what needs a human touch—and know how to build both paths well.

• Understand the basics of AI products and can help customers reason about agent behavior and outputs.

• Have a knack for building internal knowledge bases, runbooks, or escalation processes from scratch.

• Have worked alongside consulting or customer success teams and understand how support fits into the broader customer journey.

How we work

• Customer-obsessed. We solve real problems, not hypothetical ones.

• Iterative by default. We ship small, learn fast, and never get attached to yesterday's code.

• AI-first leverage. We use AI to move faster and focus human time where it matters most.

• Aligned with the frontier. Our mission follows where frontier AI labs are heading, not today's overcrowded tooling landscape.

• Direct feedback. We give each other actionable feedback immediately so we can grow fast and stay focused on shipping great product.

What we offer

• A sharp, motivated team that values ownership and candor.

• The chance to shape both product and culture while working on cutting-edge AI challenges.

• Real impact—your work will ship to customers and move the business.

• Competitive equity range and compensation.

• You can trade compensation for equity.

How we hire

• In-person interview (Prague). Meet the team, walk through your past work, and discuss how you approach support and customer problems.

• On-site trial day. Work alongside the team on real customer scenarios and see how we collaborate.