Technical Specialist - Tier 2 (Messaging)

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• Commvault does not conduct interviews by email or text.

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About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Technical Specialist -Tier 2 (Messaging)

The Opportunity:

We are seeking a highly motivated Technical Specialist – Tier 2 (Messaging) to join our Customer Support organization. This individual will be a key player in the people, processes, and technologies involved in delivering world-class support for our Enterprise customers. This role is critical in deep analysis, root cause identification, and resolution of complex incidents related to Messaging backup and recovery workflows. The ideal candidate will have strong expertise in Exchange and O365 architectures, an analytical mindset, and a passion for solving intricate technical challenges. You will work with cross-functional teams, Tier 1 engineers, and Product Engineering to drive defect resolution and enhance customer satisfaction.

What you’ll do…

• Provide advanced troubleshooting and support for Messaging-related backup and recovery workflows (Exchange, O365, SharePoint, OneDrive, Lotus Notes/Domino).

• Perform deep analysis of customer issues, log analysis, and issue reproduction to identify root causes.

• Collaborate with Product Engineering and Subject Matter Experts (SMEs) to validate findings and ensure timely resolution of complex incidents.

• Work closely with Tier 1 teams to drive improvements, share knowledge, and maintain high customer satisfaction.

• Analyze and troubleshoot specific messaging protocols (SMTP, MAPI, EWS) within the backup environment.

• Manage escalations effectively, ensuring transparency and visibility through metrics and communication with management.

• Utilize PowerShell scripting to automate analysis or reproduction tasks where applicable.

• Continuous learning of the messaging landscape (Exchange DAG, retention policies, compliance workflows) to better support the enterprise.

Who you are?

• Experienced technical support professional (Tier 2 level) with a strong focus on Messaging technologies.

• Deep expertise in Exchange, O365, SharePoint, OneDrive, and Lotus Notes/Domino.

• Solid understanding of messaging protocols including SMTP, MAPI, and EWS.

• Proven experience troubleshooting backup and restore workflows for messaging applications.

• Strong fundamentals in Windows OS, Active Directory, DNS, and authentication mechanisms.

• Excellent log analysis and issue reproduction skills.

• Familiarity with PowerShell scripting is highly preferred.

• Effective communication skills to convey technical findings to both engineering teams and customers.

• Ability to handle high-pressure escalations with a problem-solving attitude.

You’ll love working here because...

• Continuous professional development, product training, and career pathing

• Annual health check-ups, Tuition Reimbursement

• An inclusive company culture, an opportunity to join our Community Guilds

• Personal accident cover and Term life cover

Ready to #makeyourmark at Commvault? Apply now!

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Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].

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