Technical Operations Manager

Why TrueAccord?

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

About This Role

We are looking for a Technical Operations Manager to serve as the operational heartbeat of our team. This is a "player-coach" style role where you will balance high-level process architecture with hands-on execution. You will be responsible for taking our existing workflows and moving them into a high-functioning Jira environment, ensuring team accountability, and identifying opportunities to automate manual tasks. We need a seasoned professional who is equally comfortable troubleshooting a daily technical validation as they are providing a strategic status update to a client.

Benefits & Perks:
• Everything you need to work remotely
• Unlimited PTO
• Medical/dental/vision insurance
• 401k through Charles Schwab
• Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package.
• Company-paid short-term and long-term disability plus basic life insurance.
• Family-friendly maternity and paternity leave
• Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
• PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
• Paid time off to do volunteer work in your community.
• Access to the Wellness Coach app for you and 5 family members

What You’ll Do:
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Architect the Workflow: Immediately take the lead on establishing our project management ecosystem in Jira. You will define the processes, create the timelines, and ensure the system is built for long-term scalability.

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Drive Team Accountability: Act as the "Orchestrator" for the team. You’ll ensure that delegated tasks are moving forward, deadlines are respected, and blockers are removed before they impact delivery.

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Optimize and Automate: Run our daily operations with an eye for improvement. You will identify repetitive manual processes and implement automation solutions to increase our team’s velocity.

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Own Daily Execution: Manage the essential "non-automatable" tasks. From troubleshooting to validation, you’ll ensure that the daily engine of the business is running smoothly and reliably.

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Be the Client Voice: Serve as a trusted point of contact for our clients. You will translate complex internal progress into clear, professional weekly status updates and interface directly with partners to ensure their needs are met.

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Bridge the Technical Gap: Use your technical fluency to navigate the nuances of our stack—knowing when an issue lies within an API, an SFTP transfer, or a process logic error.

Who You Are:
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An Operational Veteran: You are a "seasoned pro" who has been in the trenches. You have 5+ years of experience in technical project management or operations and can handle high-stakes tasks with composure.

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A Jira Power User: You don't just use Jira; you know how to build it. You have a proven track record of setting up project management systems from scratch that teams actually want to use.

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Meticulous Metrics Master: You don’t settle for “out of the box” reporting - you’re the type that knows the “right data” at the right time can drive incredible insights and uncover opportunities.

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Relentlessly Organized: Your follow-up skills are legendary. You take pride in "closing the loop" and ensuring that no detail—no matter how small—slips through the cracks.

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Technically Curious: While you don't need to be a developer, you speak the language. You understand technical concepts like APIs and data transfer protocols, allowing you to troubleshoot effectively.

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A Practical Problem-Solver: You are willing to "get your hands dirty." You understand that while automation is the goal, the daily work must be done with excellence today.

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An Elite Communicator: You can take a room full of technical jargon and distill it into a concise, professional update that gives clients (and leadership) total confidence.

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

Our Dedication to Diversity & Inclusion

TrueML and TrueAccord are equal-opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions, and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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