Technical Customer Success Specialist

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

Fivetran is the one platform for moving the world’s data from every source to every destination to power every innovation.

To support our growth, our Technical Customer Success Specialist (TCS) are central to Fivetran’s self-service motion, enabling thousands of customers to succeed at scale. TCSs design and deliver many-to-1 enablement programs, proactively reduce friction for self-service users, and intervene with precision when accounts need additional guidance. TCSs ensure that customers who can self-serve do so seamlessly, while those who need help receive the right support at the right time.

This is a full-time, hybrid position that is based out of our Denver, CO or Oakland, CA offices. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

What You'll Do

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Accelerate Self-Service Success

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Guide new trial users and existing customers to value through scalable programs such as webinars, office hours, and educational sessions.

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Direct customers/prospects to resources (help docs, videos, automations) that resolve blockers without requiring 1:1 intervention.

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Deliver Targeted Customer Interventions

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Identify accounts showing clear setup friction or usage blockers and step in with qualified, high-value interventions.

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Drive trial-to-paid conversions where PGP guidance removes obstacles and enables customers to commit to a paid plan.

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Run Many-to-1 Programs

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Design, host, and optimize scalable programs (hands-on labs, “best practice” webinars, AMA sessions) that drive activation, adoption, and expansion at scale.

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Measure program reach, engagement quality, and downstream business impact (trial conversion, connector expansion, MAR growth).

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Enable Expansion Readiness

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Identify accounts with expansion potential (new connectors, workloads, or use cases) and surface them for sales or CSM follow-up when appropriate.

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Share preventative guidance to reduce drop-offs and ensure smooth adoption as accounts scale.

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Advocate for Customers

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Capture customer insights and funnel them back to product, engineering, and marketing teams to improve self-service experiences.

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Build scalable resources (guides, templates, content) that multiply across the customer base.

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Handle Reactive Needs

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Support “lights-on” requests (low-touch commercial tasks, small contract adjustments, billing/account escalations) efficiently and effectively.

Skills We're Looking For

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Experience: 1–2 years in customer success, product support, enablement, or similar role.

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Customer-Centric Mindset: Ability to diagnose customer friction points and provide clear, scalable solutions.

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Technical Proficiency: Foundational knowledge in SQL, APIs, cloud data warehouses (Snowflake, Databricks, BigQuery, Redshift), and basic data ELT concepts.

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Program Builder: Experience running group enablement (webinars, labs, training, or community events) preferred.

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Analytical Skills: Comfortable using CRM and product analytics to identify usage patterns, triggers, and opportunities.

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Collaboration: Proven ability to partner with cross-functional teams (product, sales, support, RevOps) to improve customer outcomes.

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Communication: Strong written and verbal communication skills for both 1:1 and many-to-1 interactions.

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Adaptability: Thrives in an environment where success is measured by customer outcomes and scalable impact, not quota attainment.

#LI-HYBRID#LI-JC1

The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

Oakland Pay Range
$108,000—$129,600 USD

Perks and Benefits

• 100% employer-paid medical insurance*

• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off

• RSU stock grants*

• Professional development and training opportunities

• Company virtual happy hours, free food, and fun team-building activities

• Monthly cell phone stipend

• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.