Technical Customer Implementation Specialist (R-19026)

Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.

Technical Customer Implementation Specialist provides support to a customer’s technical team by providing best practice advice and issue resolution during the customers’ integration project of D&B data products delivered through API. Act as a mentor within the team, initiate and lead continuous improvement projects.

Key Responsibilities: :
• Provide the defined standard support program for customers implementing D&B’s API supported products. The standard support is inclusive of working directly with the customer to review and offer guidance of the customer’s proposed architecture, business & technical requirements, API calls and QA processes.

• Supports the customer with issue resolution until Go-Live and/or until the end of the Stabilization phase. Answers detailed customer questions on available request/response of API calls and best practice/recommendations.

• Provide solution architecture support to customers, including making modification or creating from scratch architectural solution documents by using industry standard tools.

• Coordinates across the appropriate resources both within D&B and at the customer to overcome technical challenges, manage/mitigate risks and ensure the customers’ successful implementation of D&B’s API supported products.

• Document and track the progress of the implementation along with the issues that are being managed using D&B’s standard procedures and systems.

• Act as a product expert, understanding all facets of the products to help customers execute their projects to best practices.

• Support the customer with product training and demos to audiences of varying business and technical backgrounds.

• Partners cross functionally to improve the implementation process, inform the product roadmap or create efficiencies within the team.

Your profile: :
• Bachelor’s degree in Computer Science, Mathematics, Business information systems or related discipline.

• At least 8 years’ experience in defining and building functional solution architectures that involve multi-layered, distributed systems.

• Minimum of 5 years’ experience in a customer facing role.

• Experience with cloud platforms such as AWS & Azure.

• Experience in collecting and documenting requirements in formats such as user stories & use cases.

• Familiar with designing and implementing distributed systems using methodologies such as UML, RUP, Agile, and Waterfall.

• Possess broad knowledge of technologies and frameworks such as Java (Spring, Eclipse), .NET, XML, XML Schema, SQL, JSON, JSON Schema, SOAP, REST, & HTML

• Strong written and oral communication, organizational and presentation skills with the ability to tailor the content to suit the audience.

• Results-oriented individual, able to handle multiple and/or complex priorities in a fast-paced, dynamic environment

• Proficiency in Microsoft Office Suite skills

• Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.

• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

• Where applicable, fluency in English and languages relevant to the working market

Pursuant to Polish pay transparency requirements, candidates will receive information about remuneration for this position at the appropriate stage of the recruitment process and before employment is established. Actual compensation decisions for base salary and other compensation will be dependent upon a wide range of factors including but not limited to: an individual’s skill sets, experience, qualification, training, education, location, and any other legally permissible factors. Successful applicants will also be eligible for D&B’s benefit package.

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