Technical Consultant

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Technical Consultant serves as a technical bridge between ConnectWise and our valued partners, combining deep product expertise with strategic problem-solving to drive partner success. This role functions as a trusted technical advisor who ensures partners maximize value from ConnectWise solutions while providing critical feedback to enhance our product offering

Essential Duties and Responsibilities:

• Deliver advanced technical guidance and best practices to partners during onboarding, implementation, and ongoing optimization phases

• Provide comprehensive technical enablement and training to the Partner Success Team, ensuring they have the knowledge and tools needed to support partners effectively

• Serve as the primary advocate for partner needs, representing the "Voice of the Partner" in product planning and development discussions

• Collaborate with Product Management to prioritize feature requests and enhancements based on partner feedback and business impact

• Provide additional technical coverage on strategic accounts as needed by Partner Success Managers (PSMs)

• Support PSMs during critical partner engagements, technical reviews, and escalations

• Facilitate technical workshops and solution design sessions with partners

• Partner with Sales Engineering, Partner Success Manager, and Support teams to ensure seamless partner experiences

• Collaborate with Marketing to develop technical content and case studies showcasing partner success stories

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage large projects and processes independently with limited supervision

• Recognized subject matter expert of applicable work area

• Ability to situationally adapt and understand new technology/processes

• Excellent communication and presentation skills with ability to explain complex technical concepts to diverse audiences

• Strong problem-solving abilities with a consultative approach to partner challenges

• Experience working with channel partners, MSPs, or similar business models

• Ability to manage multiple priorities and work effectively in a fast-paced environment

• Customer-focused mindset with a passion for driving partner success

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience

• 3+ years of relevant experience

• Strong understanding of IT service management, business automation, and cybersecurity concepts

• Experience with API integrations, database management, and cloud platforms

Working Conditions:

• Remote

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.