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Technical Compliance Specialist (Change Management)

Evolution

San José, San José Province, Costa Rica permanent

Posted: November 13, 2024

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Quick Summary

We are seeking a Technical Compliance Specialist to join our team in San José, Costa Rica, to ensure the quality and integrity of our live casino games.

Job Description

Evolution Gaming is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.

Our services, which allow licensees’ players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple industry awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams. 

With live broadcast operations and offices across twelve locations, we provide a creative, engaging and an enthusiastic work environment.

 

Within this role you will be working within the Change Management Procedures (CMP) division. The CMP Division is a growing team that is on the forefront of Evolutions’ global expansion and ideally will be based in one of the Evolution’s locations.

Your primary responsibility will be to support the monitoring, control, and implementation of the change management procedures. You will also analyse requirements from an early draft stage to ensure procedures already implemented can be re-used for new markets. You will provide appropriate technical compliance advice to the company business, ensuring any risk is minimized. The chosen person must have previous experience in the gaming industry performing a similar role and have knowledge on both the Live and the RNG verticals

Main Responsibilities:

• Ensure the company remains compliant with all relevant change management regulations.
• Monitor, control and report changes to regulators and operators of the company brands for all markets.
• Communicate effectively and develop strong relationships with regulatory authorities and/or test laboratories for approvals, handle issues, notify of key events and ensure change management procedures meet regulatory requirements for the relevant jurisdictions.
• Own all control systems and work closely and collaboratively with other key stakeholders internally and externally to always ensure technical compliance of CMP is in place, identify risks or issues, and evaluate and improve them continuously.
• Integrate procedures and processes between all the brands for all markets.
• Assess and revise current procedures, policies and stakeholders that are in place for the established markets.
• Investigate and analyse CMP compliance standards in new regulated markets and assist with developing solutions for these markets.
• Implement automation of processes as much as possible.
• Maintain knowledge and assist in keeping an up to date and accurate library/database of technical change management compliance processes and procedures.
• Prepares reports for internal use, operators and external regulatory bodies as appropriate.
• Provides training as needed.
• Any other ad hoc duties which may be required from time to time to satisfy the needs of the role.

• Minimum 1-2 years of technical compliance experience in iGaming or performing a similar role in the gaming industry.
• Understanding of the iGaming business framework (B2B, B2C) and best practice standards and requirements.
• Ability to read and comprehend/interpret iGaming regulatory and legislative frameworks.
• Understanding games set-up and products, IT development processes, system infrastructure components and integrations with external systems.
• Understanding or experience on change management processes.
• A relevant University Degree, ideally Information Systems or Computer Sciences, is essential.
• Excellent English skills, both written and spoken is mandatory. Additional language skills are beneficial.
• Understanding of industry best practice standards and requirements.
• The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.

This position is an excellent opportunity to join the fast-growing team, we also offer:

• Comprehensive training
• Professional and personal development
• Dynamic working environment
• Outstanding experience in an international environment

 

If you are interested, please apply by adding your CV in English!

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