Technical Account Manager (Senior Level)

Company Overview:

We are a provider of high quality, cost-effective valve lubricants primarily to the oil and gas storage, pipeline and gas distribution markets. We manufacture and distribute industrial sealants and lubricants, as well as related products, such as lubrication equipment and fittings. We serve the global valve maintenance market with value-added specialty products that enable optimal valve operation and help prevent costly, unscheduled downtime at customer facilities and pipelines. In addition, our products provide important safety benefits along with preventing fugitive valve emissions.

About the Role

The Technical Account Manager is responsible for managing and developing relationships with key accounts, serving as a trusted technical and commercial contact for customers across The United States and globally. This office-based role focuses on understanding customer needs, offering tailored product solutions, and ensuring consistent, high-quality service. The Technical Account Manager collaborates cross-functionally to align customer requirements with Sealweld/Val-Tex’s specialized valve maintenance product offerings.

Principal Duties and Responsibilities

Manage and grow key customer accounts by developing a thorough understanding of their technical needs and operations.

Provide product selection guidance and technical support related to valve maintenance products, including sealants, lubricants, injection equipment, and fittings.

Respond to customer inquiries and coordinate quotations, product recommendations, and technical solutions in a timely and professional manner.

Serve as the main point of contact for assigned accounts, ensuring alignment between customer expectations and internal capabilities.

Collaborate with internal teams including Engineering, Production, Technical Services, and Customer Support to deliver high-quality service and solutions.

Identify opportunities to expand product usage within existing accounts through upselling and solution-based selling.

Deliver presentations, support marketing initiatives, and conduct public speaking engagements and product demonstrations to promote company products and services.

Maintain detailed records of customer interactions, technical discussions, and sales activity within CRM systems.

Support the development of technical documentation, customer case studies, and marketing materials as needed.

Participate in customer account reviews, internal planning meetings, and occasional industry events or trade shows.

Collaborate with marketing for expos and other marketing events.

Qualifications

Education

Associate’s or Bachelor’s Degree in Engineering, Industrial Technology, Business, or a related technical field preferred.

Equivalent work experience in a technical customer-facing role may be considered.

Experience

Minimum 10 years of experience in a technical sales, account management, or customer support role in the industrial, oil & gas, or valve-related industries.

Strong knowledge of valve maintenance products and processes, including sealants, lubricants, injection tools, and valve fittings.

Knowledge of pipeline maintenance, wellhead maintenance, ball, gate and plug valves; and grease industry is a plus.

Experience with presentations, marketing initiatives, public speaking, and product demonstrations is considered an asset.

Demonstrated success managing customer accounts and delivering technical solutions in a B2B environment.

Certificates, Licenses, and Registrations

Valid driver’s license and ability to travel regularly throughout The United States.

Sales, account management or technical certifications are considered an asset but are not required.

Skills and Abilities / Core Proficiencies

All Company Core Proficiencies as well as the following job specific competencies: 

Strong technical aptitude with the ability to understand and communicate complex product information clearly and effectively.

Excellent verbal and written communication skills for internal and external collaboration.

Strong organizational skills and the ability to manage multiple priorities and deadlines.

Ability to work independently and cross-functionally in a fast-paced, team-oriented environment.

Proficiency in Microsoft Office Suite and CRM platforms (e.g., Salesforce or equivalent).

A customer-first approach with a focus on delivering solutions and building long-term relationships.

Physical Requirements

This role is primarily office-based and involves frequent use of a computer and standard office equipment. Some light lifting (up to 30 pounds) may be required for product samples or presentation materials. Visual and auditory abilities are required for meetings and technical review.

Work Conditions

This position involves both office work and regular travel to customer locations, trade shows, and company facilities. Standard office noise levels are low to moderate. Travel domestically is expected to be approximately 40 – 50% plus the addition of occasional international travel.

Equal Opportunity Statement

It has been and will continue to be the policy of Flowchem and affiliates not to discriminate against any employee or applicant for employment because of their race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected status.    

Disclaimer
The preceding job description is intended to provide information on the general nature and level of work to be performed by this position.  It is not intended to be a detailed description of the job or be interpreted as a comprehensive listing of all duties, responsibilities, and qualifications required of employees assigned to this job. At times employees are expected to perform other duties assigned by management that fall within the generally expected scope of this position.