Technical Account Manager - Acceldata Data Observability Cloud (ADOC)

About the Role:

Our TECHNICAL ACCOUNT MANAGER are customer-facing technical advisor and architect responsible for owning long-term customer technical success and value realisation for Acceldata’s strategic enterprise accounts.

Our TAM acts as a trusted technical advisor and architect, partnering closely with Strategic Account Managers (SAMs), Product, and Engineering to translate customer business priorities into multi-quarter technical success plans, align product capabilities to customer needs, and enable predictable account expansion. This is a high-impact, consultative role focused on customer & Acceldata outcomes.

Key Responsibilities:

Technical Leadership & Solutions Architecture:
• Lead high-impact customer technical projects, including reference architectures, how-to guides, demo applications, and production-grade MVPs.

• Provide technical leadership and consultation to support customers post-sale, guiding architecture, design, implementation, and adoption of Acceldata solutions.

• Assist customers with transformational data projects, including migrations, installations, and deployments in complex environments.

• Help overcome technical challenges across Kubernetes, cloud platforms, and data workflows, optimizing customer deployments.

• Collaborate with internal Engineering, Product, Project Management, and Support teams to ensure successful delivery, issue resolution, and customer satisfaction.

• Architect end-to-end solutions with a focus on scalability, performance, security, and cloud-native best practices.

• Travel to customer sites as needed to deliver deep technical engagement and business impact.

• Provide feedback to Product and Engineering on product gaps, areas for improvement, and feature requests that support long-term customer success.

Customer Success & Value Ownership:
• Act as a trusted technical advocate for a defined set of accounts, partnering closely with Sales & Products.

• Author and manage Joint Success Plans / Success Contracts (for next 3–4 quarters).

• Build strong relationships with customer technical stakeholders to ensure adoption, value realization, and satisfaction.

• Monitor technical health, usage adoption, and deployment success; proactively intervene and mitigate risks.

• Participate in business and technical reviews, roadmap discussions, and strategic planning to align product value with customer objectives.

• Translate technical achievements into business impact, providing actionable insights and metrics for customer leadership.

Required Technical Skills:
• Strong expertise in enterprise data platforms and distributed systems (Data & Control plane architectures).

• Deep understanding of data pipelines and metadata management, data observability, lineage, and governance.

• Familiarity with data quality, data catalog and governance tools like Informatica, Collibra, Alation, Atlan etc

• Experience working across AWS, Azure, or GCP environments.

• Experience with modern cloud data platforms such as Databricks, Snowflake is bonus.

• Hands-on experience with:
- Apache Spark, Kafka and other open source big data platform technologies.

- Kubernetes and containerized workloads.

Required Professional & Consulting Skills:
• Strong consultative mindset with enterprise customers

• Ability to translate business outcomes into technical architectures

• Executive-level communication and stakeholder management skills

• Proven ability to manage multiple complex customers simultaneously

• Comfortable influencing Product and Engineering through structured inputs

EXPERIENCE & EDUCATION:
• 12+ years of experience in enterprise data management or data platforms

• Prior experience as a Solution Architect in a data platform or data management company strongly preferred

• Experience in a global SI or consulting firm, managing multiple customer engagements in a consultative role, highly desired

• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)