Tech Manager, DevOps

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Job Description

So, what’s the role all about?

We are seeking a highly skilled Tech Manager- DevOps to lead our DevOps team in designing, implementing, and maintaining scalable, secure, and highly available infrastructure. The ideal candidate will have a strong background in cloud computing, automation, CI/CD, infrastructure as code (IaC), and security best practices. This role requires a combination of leadership, strategic thinking, and hands-on expertise to drive efficiency, reliability, and innovation across our development and operations teams.

How will you make an impact?

Leadership & Strategy:

• Lead and mentor a team of DevOps engineers, fostering a culture of collaboration, innovation, and continuous improvement.

• Develop and implement DevOps strategies to optimize system performance, scalability, and security.

• Work closely with development, security, and IT teams to align DevOps initiatives with business objectives.

• Establish best practices for infrastructure automation, monitoring, and

Infrastructure & Automation:

• Design and manage cloud-based (AWS, Azure, GCP) and on-premises

• Implement Infrastructure as Code (IaC) using Terraform, CloudFormation, or similar

• Develop and optimize CI/CD pipelines using Jenkins, GitHub Actions, GitLab CI/CD, or other tools.

• Automate provisioning, configuration management, and deployments using tools like Ansible, Puppet, or Chef.

Monitoring, Security & Compliance:

• Ensure system reliability through proactive monitoring, logging, and alerting using Prometheus, Grafana, ELK stack, Datadog, or similar tools.

• Enforce security best practices, including vulnerability management, compliance (SOC2, ISO 27001), and access control.

• Implement disaster recovery and high availability strategies to minimize.

Collaboration & Process Optimization:

• Work with software development teams to streamline the software development lifecycle (SDLC).

• Promote DevOps culture by advocating for automation, continuous delivery, and feedback loops.

• Identify performance bottlenecks and implement scalable

• Manage cloud cost optimization and resource

Qualifications & Experience:

• Education: Bachelor's or Master's degree in computer science, Information Technology, or related field.

• Experience: 14+ years in AWS DevOps, with at least 3+ years in a leadership/management

• Expertise in cloud platforms (AWS, Azure, GCP).

• Strong knowledge of Infrastructure as Code (Terraform, CloudFormation).

• Proficiency in scripting languages (Python, Bash, Go).

• Hands-on experience with CI/CD tools (Jenkins, GitLab CI/CD, ArgoCD).

• Knowledge of containerization and orchestration (Docker, Kubernetes, Helm).

• Familiarity with monitoring/logging tools (Prometheus, ELK, Datadog).

• Understanding of security best practices and compliance

• Experience with Kubernetes security (RBAC, network policies). (Good to have)

• Knowledge of serverless computing and microservices (Good to have)

• Experience with service mesh technologies (Istio, Linkerd). (Good to have)

• Familiarity with Agile/Scrum(Good to have)

• Strong problem-solving and decision-making

• Excellent communication and collaboration

• Ability to manage multiple priorities in a fast-paced

• Passion for continuous learning and

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9736
Reporting into: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.