T1 Global Customer Experience Sales Mgr

Description –

The GCE IAM Sales Manager leads the Global Customer Experience Inside Account manager driving revenue growth, optimizing sales effectiveness, and strengthening customer relationships in alignment with the Account General Manager (AGM) team. This role is responsible for guiding, coaching, and supporting individual team members to ensure the overall effectiveness of sales activities, leveraging HP’s remote sales capabilities and collaborating closely with AGMs.

Key responsibilities:

Sales Coverage & Strategy: Partner with AGM Sales Director to define sales strategies for the GCE IAM team to achieve targets. Utilize tools (RAD/whitespace analysis) to assess customer opportunities.
Account Planning: Define the GCEIAM engagement model with the full Sales Account team to grow PS and Solutions
Pipeline Management: Build, monitor, and orchestrate sales pipelines to meet business goals and exceed targets. Help GCEIAMs proactively drive account prospecting and lead generation. Define and track KPIs for team success.
Team Collaboration: Drive GCEIAM team support for AGM in developing areas of expertise, freeing up AGM capacity for strategic activities. Coordinate with customer support teams to ensure seamless customer experience. Engage with channel partners in sales activities.
Leadership & Coaching: Recruit, onboard, and train GCEIAMs. Motivate sales teams, foster talent development, and sponsor skill-building activities to increase productivity and achievements. Evaluate and guide employee performance to achieve excellence.
Reporting & Analytics: Generate regular sales reports and presentations for senior leadership and stakeholders. Leverage sales technology, CSP, CRM systems, and other tools to streamline operations and enhance productivity.
Compliance: Ensure the GCEIAM sales team adheres to legal and ethical standards in all sales activities, including pricing, contracts, and customer interactions.

Education & Experience Recommended:

Experience: Typically 10+ years of job-related experience or 8–10 years of management experience in sales.
Education: Bachelor’s degree in Business, Marketing, or a related field is recommended (not explicitly stated, but typical for such roles).
Proven track record in sales management, preferably in Global Inside Sales environments.
Experience in leading and developing high-performing sales teams.
Familiarity with sales planning, pipeline management, and CRM systems.

Knowledge & Skills:

Sales Planning & Strategy: Ability to develop targeted business plans and allocate resources based on market trends and data-driven forecasts.
Analytical & Critical Thinking: Understand industry drivers and customer base to bridge HP solutions with account-relevant problems and opportunities.
Organization & Time Management: Prioritize tasks, set goals, and manage time effectively.
Leadership: Lead effectively in complex environments, influence channel partners, balance competing priorities, and drive team performance.
Problem Solving: Navigate market complexities and develop practical solutions.
CRM Proficiency & Tech Attitude: Leverage technology and CRM systems to enhance productivity.
Collaboration & Communication: Work closely with internal teams, channel partners, and customers to achieve business objectives.
New Technology and AI: demonstrated curiosity and confidence in adopting emerging tools and technologies—especially AI—to enhance sales performance, customer engagement, and productivity. The ability to quickly learn, adapt, and apply digital solutions in daily workflows, and to use AI insights to drive smarter decisions and more personalized customer interactions.

At HP Sant Cugat (Barcelona), we have an impressive 2300+ employees, made up of 60+ different nationalities. We host 12 businesses and are the worldwide HQ of the 3D Printing and the Large Format Printing businesses and the EMEA HQ for the Graphics Solutions Business. We also have the largest HP R&D Lab outside of the US and a fantastic Demo center.

What we offer:

Opportunity to work in an international organization with colleagues coming from all over the world.
Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
An attractive benefit package:
Health & Life insurance
Lunch at reduced prices at our canteen/ ticket restaurant vouchers
HP product discount
Flex optimization program: Kindergarten tickets, public transportation tickets
We have a Women Network which organizes activities such as; Networking, the promotion of STEM vocations, talks on; improving business acumen, work life balance and skills of the future etc