System Administrator

Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding.

We're looking for a System Administrator to join our team in Sofia, Bulgaria, and provide hands-on technical support to our employees! You’ll be responsible for troubleshooting hardware, software, and network issues, ensuring smooth day-to-day operations across our office.

Duties and Responsibilities:

• Provide first-line and second-line support for internal users via Jira Service Desk, Slack, and in-person

• Hardware & Software Management: Diagnose and resolve issues related to hardware, software, peripherals, and operating systems (primarily macOS).

• Infrastructure Setup: Configure and install laptops, desktops, printers, mobile devices, CCTV, ACS, and meeting room equipment.

• System Health: Maintain daily health of IT systems, including updates, security patches, and performance monitoring.

• Lifecycle & Documentation: Maintain accurate inventory and lifecycle management of IT assets (Jira Assets) and document resolutions in our internal knowledge base (Confluence).

• Network Admin: Manage and troubleshoot LAN, Wi-Fi networks, and VPN access (Palo Alto).

• Lifecycle Events: Lead IT onboarding and offboarding, including equipment provisioning, access rights, and security software configuration.

• AV Support: Assist with audio/video and conferencing equipment, including meeting room and media class setups.

• Continuous Improvement: Collaborate with global IT teams for escalations and contribute to the improvement of support processes.

Role Requirements:

• Minimum 3 years in a technical support or system administration role.

• Platform Expertise: Deep proficiency with macOS systems (Windows experience is a plus).

• Ticketing & Tools: Strong knowledge of IT support tools, specifically Jira and Confluence.

• Networking: Ability to diagnose and resolve network access and VPN issues independently.

• Communication: Excellent oral and written English communication skills.

• Agility: Ability to manage multiple priorities in a fast-paced, high-growth environment.

• Mindset: A service-oriented approach with a focus on user experience and reliability.

Nice to Have:

• Familiarity with MDM systems for managing Apple devices (e.g., Jamf).

• Network Hardware: Hands-on experience with MikroTik and Ubiquiti devices.

• Security & AV: Knowledge of CCTV, access control systems, and AV equipment (Logitech, Crestron).

• Automation: Basic scripting (Bash, PowerShell) for desktop provisioning.

• Frameworks: Understanding of ITIL or similar IT service management frameworks

Our Excellent Benefits:

• Monthly, quarterly, and annual bonuses

• Food vouchers (102 EUR)

• Appreciation gifts (birthday, wedding, newborn, etc.)

• Up to 25 vacation days

• 6 undocumented sick leaves

• Medical insurance and dental coverage

• Sport card 70% coverage (Multisport and/or CoolFit)

• Office massages

• Breakfast, lunch & snacks in the office

• Education budget

• Monthly team events

• Great office location

Important information:

• This is an office-based position in Sofia, Bulgaria.

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