Support Specialist L3

Lingarogroup

India Remote permanent

Posted: December 29, 2025

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Quick Summary

Support Specialist L3 provides expert service support as L3 specialist for the service, analyzing and developing solutions for complex incidents or problems raised by stakeholders and clients as needed.

Required Skills

Problem Solving Technical Analysis Solution Development Automation Documentation Change Management Technical Mentoring Customer Service Incident Management Knowledge Sharing

Job Description

- Provide expert service support as L3 specialist for the service.
- Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed.
- Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact.
- Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines.
- Problem corrective action plan proposals.
- Deploying bug-fixes in managed applications.
- Gather requirements, analyze, design and implement complex visualization solutions
- Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives.
- Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests.
- Provide technical feedback and mentoring to teammates

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