Subscription Services Operations Specialist (m/f/d)

Subscription Services Operations Specialist   (m/f/d)
Location: Poland  / within Poland 

Are you ready for a role where your work directly shapes how we deliver world-class Subscription Services to leading manufacturers around the world? At Aras, we’re looking for a data-driven, process-minded Analyst to help us optimize tools, streamline operations, and drive efficiency across our subscriber services. 
 

What You’ll Do:  

Analyze data and uncover trends to help us deliver smarter, faster, and more accurate solutions.  

Collaborate with talented teams across the business, making a real impact on our goals and customer experience.  

Optimize and operate the tools that power our Subscription Services, ensuring every subscriber receives exceptional service.  

Drive process improvements and help implement new workflows that boost efficiency and reduce errors. 

Responsibility Areas: 

Enterprise Tool Administration & Integrations – responsible for managing and optimizing business platforms used to support and enable Aras Subscription Services teams. Partnering with IT and Sales Operations may be required at times to support integration between Aras business systems and other 3rd party technologies.  

Reporting & Data Analytics – develop and maintain SQL queries and Power BI dashboards to deliver actionable insights to stakeholders on revenue performance and subscription services consumption. Perform ongoing data quality checks, reconcile discrepancies across systems, and ensure reporting accuracy. Provide ad hoc analysis and recurring reports to support Subscription Services team priorities and decision‑making. 

Subscriber Operations – monitor and support the customer journey, including onboarding, renewals, and cancellations. Analyze operational and customer data to identify trends, anomalies, and opportunities to improve the effectiveness and consistency of their journey. Track, maintain, and report on key performance indicators such as churn rate, customer lifetime value, and subscriber health score to support retention, forecasting, and continuous improvement efforts. 

Process Improvement – document and analyze Subscriber Services workflows to identify inefficiencies, gaps, and sources of error. Recommend and support implementation of process improvements that increase operational efficiency and accuracy. Leverage automation, AI, and enabling tools (e.g., Copilot agents) to reduce manual work and improve consistency. Partner with Operations, Customer Support, and Services teams to streamline day‑to‑day service delivery and support scalable execution. 

Minimum Qualifications 

BA/BS degree in Computer Science, Information Technology, or comparable field  

Programming, technical background – good knowledge of relational databases with ability to read and write queries using SQL 

Experience designing, building, and deploying reports and dashboards using Power BI, Tableau, or another equivalent business analytics platform 

Experience designing, building, and deploying agents using Microsoft Copilot Studio, including configuring topics, actions, and conversational flows to support business use cases. 

Languages: English (Fluent – written and verbal) 

Preferred Qualifications 

Experience in the administration and maintenance of Totango, Gainsight, other Customer Success platforms or CRM comparable tool like Salesforce 

Experience with integration tools such as Workato or MuleSoft 

Must be eligible to work in Poland