Strategic Account Manager

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. 

What You'll Do

• Own and grow relationships with Mapbox’s Enterprise customers, driving adoption from initial deployment to platform-scale expansion.

• Shape and execute multi-year account strategies that extend Mapbox across customer organizations and uncover new opportunities for growth.

• Multi-thread across technical, commercial, and executive stakeholders to build alignment and move complex enterprise opportunities forward.

• Use usage data, industry insight, and customer goals to proactively identify expansion opportunities.

• Bring customer insights, market signals, and competitive intelligence back to Mapbox to help influence product and platform strategy.

What We Believe are Important Traits for This Role

• Strong technical sales aptitude demonstrated through a combination of enterprise industry experience, success closing six- and seven-figure contracts, deal size and complexity, and the ability to build rapport with engineers and product owners.

• Ability to navigate complex customer relationships, earning trust and influence across technical teams through C-level leadership.

• Ability to collaborate across Mapbox teams- including engineering, support, and marketing- to drive business outcomes, support customer launches, and ensure long-term success.

• Deep curiosity, empathy, and grit - because we partner with customers to solve hard problems and win as a team.

What We Value

In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:

• We value high-performing creative individuals who dig into problems and opportunities.

• We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.

• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.

Our annual base compensation for this role ranges from $263,500-$356,500. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Please discuss your specific work location with your recruiter for more information.

By applying for this position, you acknowledge that you agree to the Mapbox Privacy Policy which is linked here.

Mapbox participates in E-Verify to confirm employee work authorization. Please refer to the Notice of E-Verify Participation and Right to Work posters for more information.

We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.

#LI-Remote