Staff Systems Engineer- Hyperscaler

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Cloud Advancement Team (CAT) is a highly dynamic, technically advanced group focused on enabling customers’ transition to hyperscaler cloud environments such as AWS, Azure, and GCP. Whether supporting net-new deployments or migrating existing services, CAT ensures optimal performance across infrastructure layers. This team serves as the frontline for system performance and hardware validation within the hyperscalers, driving innovation in server SKUs (CPU, memory, storage), working with Azure on integration issues, and collaborating with internal teams to ensure the service is scalable and supportable. 

CAT is not a traditional operations or ticket-handling team; instead, it’s a hybrid group with deep engineering focus. The team is responsible for designing and validating hardware configurations, developing automation for deployment, and debugging complex infrastructure issues across hyperscale environments. Every day brings a new challenge — from scaling deployments to investigating deep system-level bugs — making this team ideal for problem solvers and cloud-savvy engineers. 

What you get to do in this role: 

• Collaborate with cloud providers (Azure, AWS, GCP) to support migrations and new deployments. 
• Design, test, and validate new server SKUs in partnership with Technical Account Managers and engineering teams. 
• Build tools and automation to streamline server configuration, validation, and deployment processes before hand-off to Quality Engineering (QE) testing. 
• Design and develop software integrations with cloud services and internal APIs to support automation of infrastructure operations. 
• Automate server deployment and scaling processes using tools such as Puppet, Ansible, and Git. 
• Troubleshoot and resolve tier-3 customer performance issues with a strong emphasis on debugging and root cause analysis. 
• Act as a technical point of contact for hyperscaler integration issues, particularly for database nodes and performance validation. 

• Balance short-term customer-driven priorities with long-term capacity planning and automation improvements

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
• Strong hands-on software engineering experience or infrastructure software development experience, with strong proficiency in Python, Go, or similar languages. 
• Working knowledge of hyperscaler (GCP, AWS, or Azure) 
• Proficient in Linux system administration and debugging. 
• Experience with infrastructure automation tools (Puppet, Ansible). 
• Solid scripting and automation skills with a developer mindset. 
• Familiarity with Git and code-based deployment workflows. 
• Ability to work in a fast-paced environment where priorities shift frequently. 
• Excellent problem-solving skills, curiosity, and ability to work without a predefined solution path. 

Nice to Have: 

• Knowledge of ServiceNow platform.   
• Experience writing infrastructure tests or using test frameworks in a dev-oriented capacity. 
• Background working on developer platforms, DevOps tooling, or internal automation systems. 
• Exposure to infrastructure-as-code tools (Terraform, Ansible) from a software-centric perspect

JV20

For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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