Staff Site Reliability Engineer - Db2, NoSQL

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Database team is part of Infrastructure's Distributed Systems Division and is responsible for delivering open system database infrastructures with operational excellence, being the industry leader in preventive and predictive operations driven by continuous innovation through self-heal and automated ecosystems, architecting, engineering, and building the reliable, scalable, secure, available, and cost-effective database infrastructure solutions for product development partners, working closely with them to use database products to best effect, meeting various workload requirements, being transactional, analytical, non-relational, or data warehouse.

The wider DBA team is the technology owner of multiple RDBMS and NoSQL technologies, is responsible to strategize, advance, and engineer enterprise solution for automated build/patching and efficient administration, that meet security, availability, performance, fast delivery and reporting requirements, and to support projects and products using these technologies.

As an engineer in this team, the individual will be involved in the build and run activities related to Db2 and NoSQL database technologies and infrastructure. This role will contribute to support as well as being responsible for delivering database projects, maintaining running systems and performing problem analysis and troubleshooting. The individual should be well versed in database administration and engineering practices and principles.  The individual will share the responsibility of overall database build, deployment and support. He or she will provide technical influence and subject matter expertise for the database team, responsible for solving complex problems and taking a broad perspective to identify innovative solutions. The role serves as a technical/functional specialist and must be able to work both as part of a team and independently with guidance only in the most complex situations.

What we expect of you, day to day.

• Support Database Reliability Engineering in the development and deployment of Db2 LUW and NoSQL technologies. In addition, exposure to distributed databases like StarRocks and ClickHouse database technologies will be an added advantage. This includes, but is not limited to, advanced to expert engineering and implementation of the following:
• Install, configure, monitor, upgrade and maintain databases in production and non-production environments, including DR and patching activity.
• Responsible for responding to and analysing high severity calls, working to resolution and providing root cause analysis.
• Planning and implementing proactive measures for reducing the down time for production environment, as well as capacity management activity and reporting.
• Database administration for off the shelf and internally developed applications, ensuring continuous 24x7 operation and availability in support of mission critical business applications and participating in on-call rotation.
• Write/maintain OS level scripts for DB automation and application maintenance.
• Provide technical expertise and hands-on support in consolidation and migration of databases to new hardware and platforms.
• Proactive and reactive performance analysis, monitoring, troubleshooting and resolution of escalated Level 2 and Level 3 issues.
• Work closely with Infrastructure engineering, product development, business operations, and technical operations to ensure delivery of database services within the SLAs and performance targets.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications:

• 8+ years of relevant work experience with a Bachelor’s Degree or at least 5+ years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 3+ years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualifications:

• Good UNIX platform skills and a general understanding of network, storage, tiered application environments and security.
• Mid-level Production DBA experience on Cassandra, Mongo and Redis.
• Strong record of troubleshooting database production problems and connectivity issues.
• Good interpersonal skills along with effective communication (both written and verbal) skills.
• Experience in the full suite of Mongo and Redis will be highly advantageous along with exposure to distributed databases like StarRocks and ClickHouse.
• Previous experience in the financial industry preferred.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and collaboration skills.
• Proven experience in leading and mentoring junior team members.
• Ability to manage multiple priorities and projects effectively.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.