Sr. Solution Consultant, Nonprofit

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our Americas ServiceNow.org Solution Consulting team, you will have a major impact on our future success by supporting reimagine work experiences through ServiceNow’s AI + Data + Workflow Platform.  

You will guide revenue for one of our Technology Solutions with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. 

 You will have a major impact on our future success by supporting the Employee Experience, Customer Workflow, ITX Solution Sales. You will help guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:  

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. 

• Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across non-profit industries. 

• Lead discovery workshops to determine customers' challenges  

• Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences to align our solution with customer needs 

• Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight. 

• Develop client partner relationships 

• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement 

• Provide feedback to product management about product enhancements that can address customer needs and provide additional value 

• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team 

• Stay current on competitive analysis and market differentiation 

• Support marketing events including executive briefings, conferences, user groups, and trade shows 

Technical Expertise: 

• 5+ years of experience 

• Deep technical expertise with ServiceNow or similar enterprise platforms (e.g., Salesforce, Workday, Oracle, Microsoft Dynamics). 

• Exceptional executive presence and storytelling.  

• Trusted advisor with strong sales acumen and technical leadership. 

• Drives solution strategy for high-value, strategic opportunities.  

• Influences product direction and leads executive-level engagements.  

• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence.   

• Operates across multiple accounts or regions. 

• Experience working collaboratively with product management, product marketing, partners, and professional services 

• Travel : 30%

• Boston Area preferred

For positions in this location, we offer a base pay of $84,075 - $118,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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