Sr. Salesforce Developer

Welcome to Arkos Health! We are a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. We are currently in Arizona, Nevada, North Dakota, Illinois, Georgia, Montana, Vermont and Wyoming! Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.

How You'll Make a Difference:

The Senior Salesforce Developer will be responsible for managing and optimizing the organization's Salesforce platform to ensure its effective utilization across departments. Expertise in Salesforce administration, configuration, and customization will play a pivotal role in streamlining our healthcare processes, enhancing customer relationship management, and driving overall business growth. The Senior Salesforce Developer will collaborate with cross-functional teams, including clinical, care coordination, marketing, and IT, to identify requirements, implement solutions, and provide ongoing support to maximize the platform's potential. 

Why Arkos? 

Great Benefits! 

Employer-paid Medical, Dental and vision premiums at no cost to you  

Employer-paid Short-Term Disability premiums at no cost to you 

Employer-paid Life Insurance premiums at no cost to you 

Employer matching 401(k) 

15 days annual combined sick/vacation and 10 days of holiday during your first year 

Your Birthday off! 

Essential Duties and Responsibilities:

Serve as the primary point of contact for all Salesforce-related activities, including administration, configuration, and maintenance

Manage user setup, profiles, roles, and permissions within Salesforce to ensure proper access controls and data security

Customize and configure Salesforce to meet specific business requirements, including creating custom objects, fields, page layouts, and record types

Implement and maintain automation tools, such as workflows, process builders, and approval processes, to streamline business processes and improve efficiency

Collaborate with stakeholders to gather requirements, analyze business needs, and translate them into effective Salesforce solutions

Design and develop reports, dashboards, and analytics to provide actionable insights and facilitate data-driven decision-making

Conduct regular data audits and implement data cleansing initiatives to ensure data accuracy, consistency, and integrity

Collaborate with IT teams and third-party vendors to integrate Salesforce with other business systems, such as marketing automation tools, ERP systems, and customer support platforms

Stay up to date with Salesforce releases, new features, and best practices, and assess their impact on existing configurations and processes

Provide training and support to end users, ensuring they have a clear understanding of Salesforce functionality and how to effectively use the platform

Troubleshoot and resolve user issues, system errors, and data discrepancies, ensuring a high level of user satisfaction and system uptime

Develop and implement data governance policies, standards, and procedures to ensure data quality and compliance with relevant regulations

Collaborate with cross-functional teams, including sales, marketing, and customer support, to identify opportunities for system enhancements and process improvements

Lead and participate in system enhancement projects, including requirements gathering, solution design, testing, and deployment

Maintain and optimize Salesforce workflows, validation rules, formulas, and page layouts to improve usability and data accuracy

Monitor and analyze system performance, identifying and addressing areas of improvement to optimize user experience and system efficiency

Assist with data migration and data mapping activities during system upgrades or integrations

Develop and maintain documentation, including system configurations, user guides, and training material

Stay informed about industry trends and best practices in Salesforce administration, sharing knowledge and insights with the team

Collaborate with business stakeholders to identify and prioritize system enhancements and new feature requests. U. Conduct periodic user adoption reviews and implement strategies to increase user engagement and maximize platform utilization

Skills/Qualifications: 

Bachelor’s Degree in relevant field or equivalent work experience

Extensive experience as a Salesforce Administrator, preferably with Salesforce Administrator or Advanced Administrator certifications

Proven expertise in Salesforce configuration, customization, and administration, including experience with workflows, validation rules, process builders, and custom objects

Strong understanding of Salesforce data model, security model, and user management

Experience with Salesforce integration using APIs, middleware, or ETL tools

Proficiency in Salesforce reporting and analytics, including report and dashboard creation

Familiarity with data management best practices, such as data cleansing, deduplication, and data migration

Ability to adapt to changing priorities and work in a fast-paced environment

Language & Communication Skills: excellent leadership, management, and communication skills with ability to work collaboratively with other departments and external stakeholders; must be fluent in both spoken and written English and maintain professionalism in all verbal and written correspondence with both internal and external clients

Decision Making: strong ability to self-manage time to manage multiple projects and priorities in a fast-paced environment

Computer Skills: able to utilize necessary programs to ensure effective communication, collection of metrics, and proprietary software; including but not limited to: Microsoft product suite, Adobe Suite

Problem Solving: strong analytical and problem-solving skills 

What's Next?  

Apply for the Job! Our recruitment team will review your application and reach out to schedule a quick call! 

Please feel free to forward this opportunity to someone you believe might be a good fit! If hired, you could be eligible for a referral bonus!

Must complete our Culture Index Survey.
Take the assessment at https://go.cultureindex.com/s/bg3VS0H2kF. This is not a pass/fail test and does not measure intelligence. 

Arkos Health EEO Statement: 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. 

Arkos Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check. 

Arkos Health participates in E-Verify to confirm eligibility to work in the United States. To view the details on this program, visit our career page at Careers - Arkos Health