Sr. Network Operations VoIP Engineer

Who We Are:

Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

We are seeking a highly skilled Senior VoIP Engineer with deep expertise in SIP and carrier-grade VoIP environments as an instrumental part of Bandwidth’s Network Operations Engineering team. The ideal candidate will have extensive experience working with carrier interconnects, SIP trunking, interoperability testing, and advanced troubleshooting. This role will be critical for our voice infrastructure, ensuring reliable and secure SIP connectivity across multiple carrier platforms and enterprise environments.

What You'll Do:

• Interoperability: Conduct detailed interoperability testing between carrier platforms, SBCs, servers, and softswitches; resolve SIP signaling mismatches and codec issues.

• Carrier Interconnects: Design, configure, and maintain SIP trunking solutions with multiple carriers; ensure reliability, compliance, and optimal call routing.

• Advanced Troubleshooting: Act as the highest-level escalation point for complex SIP and RTP problems, including one-way audio, call setup failures, and call feature failures

• Diagnostics & Analysis: Use advanced troubleshooting tools (Wireshark/packet analysis, SIPp, HEPIC, Empirix, etc.) to capture and analyze SIP call flows and media streams.

• System Integration: Collaborate with network and security teams to integrate SIP services through network equipment, SIP proxy servers, and routing policies.

• Automation: Create automations to reduce operations burden, find ways to automate manual work via scripting, and identify operational inefficiencies

• Vendor/Carrier Collaboration: Partner with internal teams, carriers, and service providers to validate solutions, perform escalations, and ensure SIP trunk functionality.

• Documentation: Create and maintain detailed documentation, including SIP call flow diagrams, carrier interconnect standards, and troubleshooting guides.

• Mentorship: Provide guidance and training to junior engineers and operations staff on SIP fundamentals and troubleshooting methodologies

What You Need:

• 7+ years of hands-on VoIP engineering experience, with a strong focus on carrier SIP trunking and interoperability.

• Expert-level knowledge of SIP signaling (INVITE, BYE, REGISTER, re-INVITE, UPDATE, PRACK, REFER, etc.), SDP negotiation, RTP/RTCP, and SIP headers.

• Proven ability to troubleshoot complex SIP interoperability issues across different carrier platforms and SBCs.

• Strong experience with Session Border Controllers (SBCs) and SIP proxies (e.g., Ribbon, AudioCodes, Oracle/Acme Packet, OpenSIPS,Kamailio, etc.).

• Proficiency with diagnostic tools: Wireshark, sngrep, Homer/HEP, SIPp, Empirix, etc.

• Solid networking knowledge: IP, DNS, subnetting, VLANs, routing protocols.

• Strong Linux administration skills for VoIP applications and troubleshooting.

• Excellent written and verbal communication skills.

Bonus Points:

• Direct experience with carrier VoIP platforms and carrier-to-carrier SIP interconnects.

• Experience with ENUM, number portability (LNP), routing databases and logic, and SS7-to-SIP interworking.

• Familiarity with SIP security (TLS, SRTP), and regulatory compliance (e.g., STIR/SHAKEN, E911, lawful intercept).

• Background in softswitch architecture and VoIP core platforms.

• Scripting/automation skills (Python, Bash, Ansible) for provisioning and troubleshooting workflows.

• Industry certifications in SIP, SBCs, or carrier VoIP technologies (SSCA®, Ribbon, AudioCodes, Oracle/Acme Packet, etc.).

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.

• All new hires receive four weeks of PTO.

• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.

• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.

• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.

• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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