Sr Manager, Field Services

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The Services Executive team includes a diverse range of skills and experience from across professional services, strategic consulting, and sales fields. The team plays a critical role in connecting Workday’s services and sales organisations; ensuring that we are supporting subscription sales by differentiating Workday’s services approach—specifically our ability to drive innovation through AI and Extensibility.

We ensure our customers are set up to be successful in their deployment projects and meet their broader business transformation objectives.

Our aim is to be trusted advisors to our prospects and customers, working to Workday’s core values of Customer Service and Integrity. Successful candidates will be passionate about working as part of an account team supporting sales cycles; engaging with customers to develop transformation strategies that utilize the full power of the Workday platform; and handling detailed and sophisticated information to prepare estimates, proposals, and contracts.

About the Role

As a Sr. Manager, Field Services, you will lead a team of Services Executives, spearhead the Workday services motion for Canada, and serve as a player coach.

This is a Player-Coach role where you act as a high-level Services Executive, owning the commercial strategy for rapid-deployment packages, while coaching a team of Services Executives to deliver excellence through prescribed, industry-leading practices.

• Operational Excellence: Manage the services pipeline and booking forecasting.
• Team Leader: Manage a team of Services Executives, responsible for their execution and upskilling.
• Sales Leadership Alignment: Aligning with Sales/Delivery/Customer leadership to drive positive outcomes for Subscription and Services efforts.
• Scope & Proposal Mastery: Personally architect and negotiate Statements of Work (SOWs). You will ensure that project scopes are aligned with methodology to prevent "scope creep" and ensure delivery margin health.
• Strategic Advisory: Act as the executive sponsor for high-visibility accounts. You will navigate the "discovery-to-contract" phase, translating complex business needs into a streamlined Workday deployment roadmap.
• Cross-Functional Partnership: Collaborate closely with Account Executives to build "Win-Win" strategies that combine software and services into a seamless customer acquisition journey.

About You

Basic Qualifications:

• Experience: 8+ years in professional services or ERP consulting, with 3+ years in a leadership role.
• Methodology Expertise: Deep familiarity (5+ years) with Workday, Launch Flex, or similar rapid-deployment/accelerated methodologies. You understand how to sell "standardization" as a competitive advantage.
• Commercial Acumen: Proven ability (6+ years) to manage the "Opportunity-to-Cash" cycle. You are comfortable negotiating SOWs and managing the commercial risks associated with fixed-fee engagements.
• Product Knowledge: Strong functional knowledge (6+ years) of Workday HCM, Financials. You can speak confidently about how Workday AI enhances the customer experience.

Other Qualifications:

• Demonstrated ability to oversee and coordinate team activities while fostering a positive, high-motivation work environment. You will leverage skills in delegation and conflict resolution to drive project success and enhance employee satisfaction.
• Strong acumen in identifying and implementing strategic opportunities to drive organizational growth and long-term value. This role requires the capacity to analyze market trends and cultivate key partnerships to expand market reach and enhance customer retention.
• The capacity to take a strategic approach to the sales funnel, effectively tracking every stage from lead generation through to closing. You will analyze pipeline dynamics and identify bottlenecks to optimize conversion rates, improve forecasting accuracy, and drive consistent revenue growth.
• The ability to establish and nurture long-term connections by leveraging empathy, effective communication, and advanced conflict resolution. You will utilize these interpersonal dynamics to enhance client retention, foster a collaborative work environment, and facilitate high-value strategic partnerships.

Posting End Date: 03/27/26. 
Applications are accepted for this position on an ongoing basis, through the stated End Date.

Workday Pay Transparency Statement 

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: CAN.ON.Toronto

Primary CAN Base Pay Range: $182,000 - $273,000 CAD

Additional CAN Location(s) Base Pay Range: $182,000 - $273,000 CAD

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email [email protected].

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