Sr. BizOps Database Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Sr. BizOps Database Engineer

Summary:

To support our continued growth and success, we are seeking a Sr. BizOps Database Administrator to join our team and help take on new projects as Ethoca continues to grow. The role will report to the Manager of BizOps and will work closely with the architectural, development & operational teams in the reliable, secure delivery of Ethoca’s services. The role will focus on Ethoca’s scalability, security, availability and performance.
The ideal candidate will have a proven track record operating Software as a Service (SaaS) platforms in a production environment, ideally within the ecommerce space. They will possess a wide variety of technical experience covering database administration, database deployment, systems administration and cloud administration. A well-honed instinct for security and reliability is a must.

Responsibilities:
•Extensive experience in configuring, patching, upgrading, and optimizing database software and related components.
•Strong hands-on experience with IBM DB2, Snowflake and PostgreSQL databases.
•Proficient in PL/SQL, SQL tuning, and query optimization.
•Skilled in Linux/Unix environments and shell scripting.
•Ability to develop automation scripts using Shell, PL/SQL, and other tools.
•Familiar with cloud platforms and managed database services.
•Monitor and optimize database performance, implementing tuning strategies for queries, indexes, and overall system efficiency.
•Strong background in security, backup/recovery, architecture, networking, and database administration.
•Contribute to the development, maintenance, testing, implementation, and support of database technologies and associated products.
•Execute database schema and code changes, perform bottleneck analysis, and ensure efficient server/database performance, including recovery and restores when needed.
•Proactively monitor and resolve database issues, ensuring timely root cause analysis and remediation.
•Solid understanding of DDL creation and implementation to support development efforts.
•Knowledge of database security concepts, including users, roles, and privileges.
•Familiarity with cloud-based database administration and related concepts.
•Collaborate with technology teams and stakeholders to understand business needs and translate them into technical solutions.
•Strong performance tuning skills with the ability to identify, troubleshoot, and resolve database performance issues.
•Plan for system growth and scalability to accommodate future requirements.
•Ensure compliance with vendor license agreements to maintain legal and operational integrity.
•Handle various reporting and data export/import tasks, working with different formats like CSV, XML, and unstructured data.
•Adhere to change management, problem management, and incident management processes.
•Ability to manage moderate to large projects or initiatives within the database domain.
•Excellent written and verbal communication skills to advocate for database best practices, governance, standards, and procedures.
•Work efficiently within a high security environment (Ethoca is PCI-DSS Level 1 certified)
•Strong documentation skills to maintain and enhance DBA processes and guidelines.
•Recommend and implement process improvements for optimal performance and efficiency.
•Capable of planning and coordinating complex technical efforts across teams.
•Contribute to organizational best practices for database planning, implementation, and maintenance.
•Ability to mentor and train junior team members.
•Work effectively in a global, collaborative environment with cross-functional teams.
•Provide on-call support during after-hours and weekends as required.

Position Requirements:
•5+ years of DB2 or PostgreSQL database administration experience
•2+ years of Snowflake data warehouse administration and development experience
•Experience working with cloud PaaS database services.
•Jenkins, gitlab/git-bucket
•Linux/Unix experience
•Experience supporting highly available and fault tolerant systems.
•Participate in on-call shifts, our infrastructure runs 24/7
•Security knowledge & experience (Ex. Database Encryption/masking/Certificates/PKI/SSH/VPN)
•Expert problem solver by applying problem analysis methodologies.
•Computer Science or Engineering degree or equivalent experience

What Sets You Apart:
•Azure & AWS cloud technologies experience
•Experience on cloud database deployment using terraform.
•Azure Cosmos or similar database technology experience
•Desire to automate everything, automate anything
•Database development experience
•Networking experience (Ex. TCP/IP, UDP, Routing, Firewalls, load-balancers)
•Desire to document everything
•PCI-DSS or similar experience (ex. financial/government/healthcare)
•Understanding of the ITIL framework
•Familiarity with Java application support

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.