Software Operations Engineer - QA

Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets.

The firm provides a comprehensive suite of services, products, and data that enables clients to navigate complex, contentious, and often catastrophic situations.

We are seeking a Software Operations Engineer to ensure the health, performance, and reliability of enterprise applications built on Azure, .NET, and Angular. This role combines application support, troubleshooting, quality assurance, and light development, making it ideal for someone with solid .NET experience who enjoys improving and stabilizing systems rather than focusing solely on new features development. The position is flexible and may be remote or hybrid (remote most of the time), working closely with development, DevOps, infrastructure, and business teams.

As a cross‑functional operational engineering role, you will play a key part in maintaining production stability, supporting releases, and continuously improving monitoring, automation, and operational practices across Azure-based platforms.

Key Responsibilities:

• Troubleshoot and resolve Tier 2/Tier 3 issues across .NET applications, integrations, APIs, and Azure services.

• Perform root cause analysis on backend services, Azure Functions, Logic Apps, web apps, and SQL databases.

• Monitor application health and performance using Azure Application Insights, Log Analytics, dashboards, and workbooks

• Execute functional, regression, and integration testing, and support UAT cycles for application updates.

• Validate Azure deployments, configurations, and environment health in partnership with DevOps/Infrastructure teams.

• Deliver small enhancements, bug fixes, refactoring, and API debugging within the .NET codebase.

• Support release management activities, including pre‑ and post‑release validation and documentation.

• Identify opportunities for automation, monitoring improvements, and operational efficiency using Azure services.

Required Qualifications:

• Mid‑level experience (approximately 3–5 years) with .NET and C# in production environments.
• Hands‑on experience supporting applications on Microsoft Azure, including App Services, Azure Functions, and Logic Apps.

• Strong troubleshooting and root‑cause analysis skills across APIs, backend services, and SQL databases.

• Experience with Azure SQL / SQL Server and writing or analyzing T‑SQL queries.

• Familiarity with application monitoring and diagnostics using Application Insights, Log Analytics, and Azure Workbooks.

• Experience executing functional, regression, and integration testing, including support of UAT cycles.

• Ability to debug .NET applications using the IDE, logs, traces, and tools such as Postman or Fiddler.

• Strong documentation and communication skills.

Preferred Qualifications:

• Experience with end‑to‑end test automation using Playwright or Cypress.
• Familiarity with Azure API Management.

• Exposure to CI/CD pipelines using Azure DevOps or GitHub Actions.

• Experience performing small enhancements, bug fixes, or refactoring within an existing .NET codebase.

• Ability to write or maintain operational scripts using PowerShell, C#, or similar automation utilities.

• Interest in automation, monitoring improvements, and operational efficiency initiatives within Azure environments.

Some of the Benefits We Have Include

J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team’s needs.

• Our flexible work environment allows employees to work remotely, when needed
• Flexible Time Off policy
• Medical, Dental, and Vision Insurance

Any offered salary range is based on a wide array of factors including but not limited to skillset, experience, training, location, scope of role, management responsibility, etc.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.

Please explore what we’re all about at www.jsheld.com.

EEO and Job Accommodations

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal!

J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you are an individual with a disability and would like to request for a reasonable accommodation, please email [email protected] and include “Applicant Accommodation” within the subject line with your request and contact information.

All your information will be kept confidential according to EEO guidelines.

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