Software Development Engineer in Test II - Payments

About HighLevel:
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.

Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

About the Role:
The Forms & Surveys team builds core engagement tools used by millions of businesses every day, including Forms, Surveys, Quizzes, QR Codes, and External Tracking. These modules power lead capture, user interactions, analytics, conditional workflows, and integrations across the entire HighLevel ecosystem.

This suite interacts deeply with multiple products such as Funnels, Websites, CRM, Pipelines, Workflows, Reporting, and external APIs. Ensuring their accuracy, flexibility, and stability is essential.

As an SDET for the Forms & Surveys team, you will play a key role in validating dynamic UI builders, complex conditional logic, schema-driven configurations, data flows, and API interactions. You will work closely with cross-functional teams to ensure reliability and seamless integration across HighLevel’s platform.

Responsibilities::
• Quality & Testing:
• Contribute to the quality of Forms, Surveys, Quizzes, QR Codes & External Tracking modules through effective manual testing and reliable automation coverage
• Design and execute functional, regression, and exploratory test cases for end-to-end scenarios across web and mobile experiences
• Validate real-world use cases including conditional logic, field behaviors, submission flows, multi-step surveys, and integrations with other HighLevel products

• Automation:
• Build and maintain UI and API automation suites using Playwright as the primary automation framework
• Collaborate with senior SDETs and developers to improve automation efficiency, stability, and overall coverage
• Ensure automation suites remain up to date and aligned with evolving product architecture

• Cross-Team Collaboration:
• Work closely with product managers, UX designers, backend and frontend engineers to understand requirements, workflows, and edge cases
• Participate in sprint planning, bug triages, release readiness reviews, and cross-functional QA initiatives
• Provide clear, data-backed QA insights that help influence product quality decisions

• Process & Quality Improvements:
• Identify quality gaps and recommend improvements to workflows, automation processes, test case design, and regression cycles
• Contribute to internal QA best practices and maintain testing documentation
• Support integration testing with APIs and ensure strong coverage for cross-team functionalities

• AI & Tooling Awareness:
• - Use basic AI tools (e.g., LLM-assisted reviews, AI-supported test case generation, pattern analysis) to streamline test design and validation efforts
• - Understand how AI-driven features impact Forms & Surveys behavior and incorporate them into test strategies

Requirements::
• 3+ years of experience in software testing for SaaS or web applications
• Strong knowledge of API testing using Postman, JMeter, or equivalent tools
• Hands-on experience with Playwright for UI and API automation
• Programming proficiency in at least one language: Java, JavaScript/Node.js, TypeScript, Python, or Ruby
• Solid understanding of HTML, CSS, JavaScript, and browser debugging tools
• Experience working with CI/CD pipelines and basic familiarity with cloud environments
• Strong manual testing skills with experience designing robust test strategies for complex UI and logic-driven workflows
• Experience working in Agile environments (Scrum/Kanban)
• Strong communication, organizational, and problem-solving skills, with the ability to manage multiple testing priorities
• Experience testing dynamic UI builders or schema-driven systems
• Exposure to white-box and black-box testing methodologies
• Experience validating distributed systems or API-heavy applications
• Basic understanding of performance or security testing concepts

EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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