SMB Growth Manager (GCC)

Who is Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than ten million patient visits each month are powered by Heidi across 190 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly USD$100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?

About the Role

We’re looking for an SMB Growth Manager to drive adoption and revenue growth across small and independent healthcare providers in the GCC.

This is a commercial role spanning both pre- and post-sales. You will be responsible for guiding customers from initial product usage through to long-term adoption and expansion. The role combines elements of sales, customer success and growth, with a strong focus on building relationships and driving measurable outcomes.

This role plays a critical part in localising our approach and converting product engagement into sustained revenue growth.

What you’ll be doing

Growth & Sales

• Convert inbound interest into qualified opportunities and pilot programmes

• Run structured discovery to understand customer workflows and needs

• Deliver tailored product demonstrations to healthcare providers

• Manage deals end-to-end, from first conversation through to close

• Build and maintain a strong pipeline, ensuring consistent deal progression

• Identify and close expansion opportunities, including upgrades and rollouts

Customer Success

• Lead onboarding and pilot programmes, ensuring fast time-to-value

• Define and track success criteria for each pilot to drive conversion

• Support customers post go-live to ensure strong adoption and retention

• Proactively identify risks and intervene to improve outcomes

• Build relationships with key stakeholders and decision-makers

Regional Growth

• Develop strong market understanding across the GCC

• Adapt approach to local business culture and buying cycles

• Contribute to building a local evidence base through case studies and customer advocacy

What Success Looks Like

• Strong conversion from pilot to paid customers

• Consistent expansion revenue from existing accounts

• High levels of customer adoption and satisfaction

• A healthy and predictable sales pipeline

• Contribution to regional growth and market presence

What We’re Looking For

• Experience in a quota-carrying sales, growth or customer success role

• Comfortable managing the full customer lifecycle (from discovery to expansion)

• Strong commercial instincts with the ability to identify and close opportunities

• Excellent communication and relationship-building skills

• High level of ownership and accountability for outcomes

• Ability to operate in a fast-paced, evolving environment

Nice to have:

• Experience in healthcare or healthtech

• Experience working in or with GCC markets

• Arabic Language

• Familiarity with product-led growth environments

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.