SMB Accounts Project Manager (They/She/He)

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Lead the end-to-end delivery of tech-driven projects for the SMB segment

Glovo works with over 114,000 SMB partners. The role focuses on shifting from manual, high-touch processes to tech-led, scalable retention models. The primary objective is the end-to-end implementation of projects designed to prevent churn, automate partner communication, and equip 150+ Account Managers with advanced tools.

Salesforce AM Console & Tool Adoption

• Drive the end-to-end Go-to-Market strategy for the Salesforce Console, ensuring high adoption rates and effective tool utilization across all markets.

• Development of prioritization logic by collaborating with Product teams to embed churn-prevention triggers, helping AMs focus on the right accounts and the most impactful actions.

• Tracking and adoption monitoring through the design of dashboards to ensure the console drives retention KPIs across 22 countries.

AI-Driven Partner Communication & Automation

• Automation of communication flows, leading the transition from manual outreach to standardized, AI-driven partner journeys.

• Implementation of AI solutions in coordination with Product teams to deploy AI agents that support partners 24/7, reducing the operational burden on local teams.

• Ensure every automated touchpoint maintains a high standard of partner experience across diverse markets.

Operational Excellence

• Support the Go-to-Market for different HQ initiatives and projects, providing local teams with the necessary processes to work efficiently.

• Design and maintain reporting structures that give visibility into AM performance, enabling local leads to identify coaching opportunities and drive overall business efficiency.

• Provide SMB Team Leads with advanced auditing tools and frameworks to monitor team activities and ensure high-quality partner management.

• Establish standardized auditing processes to measure individual and team performance, ensuring alignment with productivity benchmarks.

• Lead the definition and regular calibration of team targets, ensuring they are challenging yet achievable and data-backed across different markets.

• Fluent English (written and spoken) — required for daily work with global HQ and regional stakeholders

• Excellent project management skills. Demonstrate end-to-end project ownership, from initial scoping to final delivery, with the resilience to manage multiple high-stakes priorities in a fast-paced global environment

• Ability to build and implement robust processes from scratch to solve complex operational challenges and enhance overall team dynamics

• Strong analytical mindset with experience using data to define priorities and measure impact

Nice to haves

• Hands-on experience with SQL, Excel or Looker to extract insights and drive data-informed decision

• Proven track record in designing and implementing scalable operating models across diverse, multi-market environments

• Experience working with Account Management organizations at scale

 

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.

• 💪 Top-notch private health insurance to keep you at your peak.

• 🍔 Monthly Glovo credit to satisfy your cravings!

• 💳 Discounts on transportation, food, and even kindergarten expenses.

• 🏊 Discounted gym memberships to keep you energized.

• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!

• 👪 Enhanced parental leave, and office-based nursery.

• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!