Site Service Engineer

RETHINK MANUFACTURING

The only way to ignite change is to build the best team. At Bright Machines®, we’re innovators and experts in our craft who have joined together to create a new category of manufacturing that will help transform the industry. We believe software and data are the answer, thoughtfully applied to solve our customers’ unique challenges. Through intelligent automation, we give factories newfound flexibility, scalability, and resilience. We deliver products to meet the demands of today while building a platform to take advantage of what comes next.

Working with us means you’ll have the opportunity to make lasting, impactful changes for our company and our customers. If you’re ready to apply your exceptional skills to create the factory of the future, we’d love to speak with you.

ABOUT THE ROLE

The Site Automation Engineer owns the performance and reliability of robotic assembly systems deployed at a major customer site. This role serves as the primary technical interface between the customer, manufacturing partners, field teams, and Bright Machines’ remote experts. You’ll use live data, diagnostic tools, and hands-on automation and robotics troubleshooting to resolve hardware and software issues, drive continuous improvement, and ensure high system uptime. Strong communication, customer focus, and experience in automated manufacturing environments are key to success.

WHAT YOU WILL BE DOING:
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You will be responsible for multiple robotic assembly systems deployed to a major tech customer

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You will be interacting with customer and customer manufacturing partner about performance of our equipment

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You will be collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development

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You will be the primary interface between a team of remote technical experts and those on the line which includes field service engineers and customer production leads

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Use your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions

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Maintain status reports at various levels of detail and synthesis

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Educate and train customers on device operation, maintenance, troubleshooting and repair

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Provide excellent customer service, actively listen to customer concerns, and address issues

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Travel up to 25%, mostly for training with possible support of other EMEA sites

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Be able to work on 2nd shift

WHAT YOU WILL BRING:
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5 or more years in a customer-facing technical role

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Experience in an automation and robotics environment

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Associate's Degree (Mechanical or Electrical), Bachelor’s Degree preferred

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Automation, robotics, and PLC experience

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Robotics preferable: FANUC IR + FANUC DCS knowledge

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PLC preferable: Beckhoff PLC

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Experience using Vision systems for inspection and point of interest interpolation

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Preferable MATROX and COGNEX

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General understanding of vision systems and optics

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Experience with labeling applications

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Industrial printers

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Preferable: HERMES and ZEBRA

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Understanding of complex programming (nested recipes)

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Confidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modes

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Technical documentation experience (reading, creating, editing)

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Understanding of electrical and pneumatic documentation

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Understanding of 2D and 3D mechanical documentation

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Basic skill/experience with 3D CAD software

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Preferable: SolidWorks

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Ability to repair and maintain mechanical systems

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Self starter with ability to work productively with minimal supervision

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Calm, collected demeanor and commitment to customer service

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Good reporting, data collection, and analysis skills

IT WOULD BE GREAT IF YOU HAD:
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Experience in an electronics manufacturing environment or similar

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Familiarity with code, command line interfaces, and can find your way around a LAN. (Production-style coding is not required)

BE EMPOWERED TO CHANGE AN INDUSTRY

Bright Machines is a next-generation, AI-enabled manufacturer focused on data center infrastructure assembly operations. Bright Machines uses its proprietary AI-based robotics and software to assemble AI infrastructure hardware products (i.e., data center servers) for hyperscalers and leading Original Equipment Manufacturers (OEMs). With its new AI factory, Bright Machines addresses increasing market demands for computing power due to the surge of AI and the U.S. national mandate to reshore manufacturing by building data center infrastructure at scale with higher quality and shorter time-to-market.

Bright Machines is headquartered in San Francisco, California, with an integration center in Guadalajara, Mexico. The company has been recognized as one of Forbes’ AI 50, awarded “Best AI-based Solution for Manufacturing” by AI Breakthrough, named a “Technology Pioneer” by the World Economic Forum, and highlighted by several other leading technology and innovation organizations.