Site Reliability Engineer - Sr. Consultant level

Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024.

Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo’s cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards.

Pismo’s 500+ employees are located in more than 10 countries around the world.

The Senior Consultant Platform Engineer is a senior individual contributor within the SRE / Platform organization, acting as a technical authority for cloud platform reliability, scalability, and architecture. This role is responsible for designing, building, and evolving cloud‑native platforms that support critical workloads, ensuring they are operated according to SRE and cloud‑native best practices.

This position requires deep expertise in Azure, with the flexibility to actively contribute to AWS‑based platforms, especially during transitional periods. The Senior Consultant is expected to lead by example through hands‑on delivery, architectural decision‑making, and influence across multiple teams.

Key Responsibilities

Platform Engineering & Cloud Architecture

• Design and evolve cloud platform architectures primarily on Azure, while contributing to AWS‑based environments as needed.

• Define and implement scalable, resilient, and secure platform patterns for Kubernetes‑based workloads.

• Act as a technical reference for cloud architecture, platform design, and reliability standards.

Platform Ownership & Reliability

• Own the end‑to‑end lifecycle of core platform components, including:

• Cloud infrastructure primitives

• Kubernetes clusters and supporting services

• Networking, ingress, and service discovery

• Ensure platforms are resilient by design, applying SRE principles such as capacity planning, fault isolation, graceful degradation, and clear failure modes.

• Proactively identify and mitigate reliability and scalability risks.

Automation & Infrastructure as Code

• Drive automation across platform provisioning, configuration, and operations.

• Design and maintain Infrastructure‑as‑Code solutions that are reproducible, auditable, and scalable.

• Promote automation‑first and GitOps‑aligned approaches to reduce manual effort and operational risk.

SRE Practices & Operational Excellence

• Apply and promote SRE practices across platform operations, including:

• On‑call participation as a senior escalation point

• Incident response, root cause analysis, and post‑incident reviews

• Definition and maintenance of operational standards and runbooks

• Improve platform operability by simplifying day‑2 operations and reducing Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR).

Cross‑Team Influence

• Collaborate closely with application teams, security, and other platform stakeholders.

• Influence technical standards, architectural decisions, and platform best practices across the organization.

• Mentor engineers through technical guidance and example, without direct people management responsibility.

• This role is primarily focused on Microsoft Azure platforms for the Cloud Agnostic initiative. However, due to current organizational priorities, the successful candidate is expected to actively contribute to AWS‑based platforms while Azure initiatives continue to scale.

This is a senior individual contributor role with no people management responsibility. The position may include participation in on‑call rotations and occasional collaboration across time zones.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

-8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

-9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

-Strong hands-on experience with:

* Public Cloud platforms (Azure preferred, AWS)

* Kubernetes at scale (AKS, EKS, or equivalent)

* Infrastructure as Code (e.g., Terraform)

* Service Mesh technologies (e.g., Istio preferred, App Mesh, Linkerd)

-Proven background in Platform Engineering or SRE roles, operating and supporting production platforms.

-Strong understanding of:

* Designing cloud architectures for scalability, resilience, security, and cost efficiency

* Cloud-native containerized micro-services architecture

* Observability tooling and Golden Signals concepts

* Incident management concepts and on-call operations

* Strong collaboration and communication skills

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 152,200.00 to 243,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.