Services Business Development Manager – Financial Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Services Business Development Manager – Financial Services

Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services.  
 
As a member of our Services Business Development team, you will be on the frontlines—building excitement and generating demand for Mastercard’s differentiated Services portfolio—while partnering closely with solution experts to deliver meaningful client outcomes. As a Services Business Development Manager, you will lead business development and sales activities across Mastercard Services, working with a broad client base primary focusing on financial institutions across Serbia, Bosnia & Herzegovina and Montenegro within the South-East European (SEE) region with a strong focus on deepening and expanding existing client partnerships.

All About the Role

• Shape and execute the Mastercard Services growth strategy across the region, aligned to regional priorities within SEE
• Lead end-to-end sales execution, from opportunity identification and qualification through proposal development, executive presentations and contract signature
• Partner closely with local market leadership and account teams to identify new opportunities primarily within Financial Services
• Own and manage a robust, transparent pipeline, ensuring disciplined sales execution and accurate forecasting
• Develop compelling, insight led proposals that clearly articulate client value and Mastercard differentiated capabilities
• Build strong, trusted relationships with senior stakeholders across client organizations, including C‑suite and decision makers
• Act as a strategic advisor to clients, identifying pain points, root causes and tailored solutions that drive measurable outcomes
• Collaborate with regional and global Services, product and delivery teams to ensure seamless handover from sales to delivery and identify follow‑on opportunities
• Contribute to market intelligence, pipeline shaping and best practice sharing across the SEE Services community

All About You

• Undergraduate degree required, Masters, MBA or relevant post graduate degree recommended  
• Extensive experience in strategy consulting with a strong focus on Financial Services; experience in payments is a plus. Alternatively, proven experience in senior sales or business development roles within Financial Services 
• Track record of building trusted relationships at C-suite level, exhibit strong relationship management skills using consultative skills to create and convert pipeline opportunities in the market
• Demonstrated ability to drive revenue growth fostering lasting partnerships by developing and communicating clear value propositions
• Have a strong consultive sales approach focused on meeting the needs of customers by getting to know them and building a trusting relationship with them
• Ability to communicate complex ideas effectively in English and in Serbian both verbally and in writing
• Entrepreneurial mindset, creativity, self-starter and strong commercial sense
• Excellent client management & engagement management skills
• Ability to multi-task independently in a fast-paced, deadline-driven environment

#servicesbd

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.