ServiceNow - ITSM/ITOM/SPM Lead Engineer

NXP Semiconductors

Noida permanent

Posted: January 30, 2026

Required Skills

Job Description

Ready to join the future of innovation in IT at NXP?
Become part of the startup of a dynamic team that is leading NXP on a digital transformation journey. There is a lot of room for new ideas and innovation, and you will be supported to have a continuous focus on development, coaching and creating a supportive environment for your team.
Role Overview
We are seeking a highly motivated and proactive ServiceNow ITSM/ITOM/SPM Subject Matter Expert to support and enhance processes in a large, high-tech enterprise. This role involves working in a 24/7 environment to provide global user support, drive adherence to ITSM/ITOM/SPM processes, and collaborate closely with the global technical service desk.
The ideal candidate will have strong knowledge of ITIL processes, willingness to learn and grow, experience in incident and problem management, and a passion for improving and ensuring the quality of ITSM/ITOM processes across the organization.
Key Responsibilities
• Act as the primary expert for ITSM/ITOM/SPM processes and ServiceNow capabilities.
• Define and maintain best practices, standards, and process documentation.
• Collaborate with stakeholders to design, configure, and optimise ITSM workflows on the ServiceNow platform.
• Provide guidance and training to teams on ITSM/ITOM/SPM processes and ServiceNow functionalities.
• Support continuous improvement initiatives and ensure alignment with ITIL and organisational goals.
• Partner with Product Owner/Manager to shape ITSM/ITOM/SPM strategy and roadmap.

Team & Reporting
• Part of NXP IT’s modern DevOps organisation.
• Works closely with the ServiceNow DevOps team (7 core members + 5–10 project members).
• Reports to Product Owner ServiceNow Platform, collaborating with architects and process owners.

Profile Requirements
• 10+ years IT experience, with 5+ years in ITSM/ITOM/SPM and ServiceNow.
• Deep knowledge of ITIL processes and ServiceNow ITSM/ITOM/SPM modules (Incident, Problem, Change, Request, CMDB).
• Experience with process design, workflow optimisation, and automation.
• Familiarity with Agile (SCRUM, SAFe) and DevOps principles.
• Strong understanding of integrations, data models, and reporting/analytics in ServiceNow.

Soft Skills
• Passionate about ServiceNow, with a continuous improvement mindset.
• Strong communication and stakeholder management skills.
• Analytical, structured, and able to translate business needs into practical solutions.
• Comfortable working in dynamic, global environments and influencing change.

Key Attributes
• Proactive and Detail-Oriented: Actively identifies process gaps and works to resolve them.
• Collaborative and Team-Oriented: Builds strong relationships across global teams to ensure seamless process execution.
• Resilient and Flexible: Thrives in a 24/7 environment, managing high-pressure situations with professionalism.
• Problem-Solver: Leverages analytical skills to identify and address process issues effectively.
What We Offer
• A challenging and rewarding role in a fast-paced, high-tech enterprise environment.
• Opportunities for professional development and certification.
• Competitive compensation, including shift allowances for 24/7 operations.
• A culture that values innovation, teamwork, and continuous improvement.

If you are passionate about ServiceNow and ITSM/ITOM/SPM, service quality, and operational excellence, we invite you to join our team and contribute to driving world-class IT service management across our global organization!
More information about NXP in India...

#LI-7013

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.