ServiceNow Architect - ITSM Pro

SSC HR Solutions

Egypt Remote permanent

Posted: June 17, 2025

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Required Skills

ServiceNow Architecture ITSM Quality Management Technical Leadership Requirements Gathering Workflow Development Automation System Performance Security Documentation Mentorship

Job Description

• Design and implement ServiceNow ITSM solutions to meet business needs.

• Provide technical leadership and strategic recommendations on best practices.

• Collaborate with stakeholders to gather requirements and translate them into technical solutions.

• Develop workflows, integrations, and automation within the ServiceNow platform.

• Ensure system performance, scalability, and security.

• Lead ServiceNow upgrades and new feature implementations.

• Create and maintain technical documentation, including architecture diagrams and process flows.

• Guide and mentor junior developers and team members.

• Work closely with clients and technical teams to ensure successful deployment.

• Stay updated on industry trends and ServiceNow advancements.

Requirements:
• 5+ years of hands-on experience with ServiceNow ITSM.

• 10+ years of IT experience with senior-level roles.

• Deep knowledge of ServiceNow ITSM modules.

• Experience in ServiceNow architecture and implementation.

• Strong understanding of ITIL processes. • Expertise in workflow automation and integrations.

• ServiceNow certifications (CSA, CIS-ITSM and ITSM Pro, CAD preferred).

• Excellent problem-solving and communication skills.

• Ability to work in enterprise environments with multiple integration points.

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