Service Sales Operations Analyst

Service Sales Operations Analyst

Description -

Job Summary 

This role supports the Service Sales and Service Operations organizations by delivering accurate renewal pipeline reporting, maintaining core Power BI dashboards, and improving data reliability through process refinement and targeted automation. 

The position plays a key role in forecasting support and operational insight by analyzing pipeline trends, identifying reporting gaps, and reducing manual effort through efficient use of Power BI, Excel, and other low code automation tools. The role works cross functionally with Sales, Operations, and IT to ensure reporting accuracy, alignment, and continuity. 

Responsibilities 

•Maintain and enhance Power BI dashboards that provide visibility into renewal pipeline performance and feed scorecards reported to key leadership 

•Generate recurring renewal pipeline reports that support ongoing performance tracking and dashboard refreshes 

• Support forecasting activities by analyzing historical trends and pipeline data 

•Use advanced Excel (formulas, pivot tables, Power Query, and macros) to streamline reporting workflows and reduce turnaround time 

• Identify manual or repetitive processes and assist with light workflow automation using available tools such as Power BI, Excel, Power Automate, and Power Apps to improve reporting efficiency and reliability. 

• Partner with IT and system owners to test system updates, validate data changes, and ensure reporting accuracy across tools 

• Document reporting processes and support continuous process improvement efforts 

Education & Experience 

• Four-year Degree in Business, Finance, Information Systems, or related discipline 

• 2–4 years of experience in sales operations, reporting, business analytics, or sales support 

• Experience supporting dashboards, reporting tools, or automation initiatives preferred 

Knowledge & Skills 

Technical Skills 

• Power BI (dashboard creation, maintenance, and data validation) 

• Advanced Excel (pivot tables, formulas, Power Query; exposure to basic VBA/macros a plus) 

• Basic understanding of SQL, Python or data querying concepts preferred 

• Exposure to automation tools such as Power Automate or similar workflow tools 

• Experience working with CRM and enterprise systems such as Salesforce and SAP 

Business Skills 

• Sales pipeline analysis 

• Forecasting  

• Strong attention to data accuracy and validation 

• Process improvement mindset 

Cross-Org Skills 

• Digital Fluency 

• Analytical Thinking 

• Process Improvement 

•Results oriented, organized, and comfortable managing recurring deliverables 

• Ability to work cross functionally and communicate clearly with both technical and non technical partners 

Impact & Scope 

This role contributes to the effectiveness of the Service Sales organization by delivering reliable renewal insights, improving data accuracy, and reducing manual reporting effort through targeted automation and process improvements. The position supports automation initiatives and reporting design but does not own enterprise level system architecture or technical solution design. 

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

No

Relocation -

NoEqual Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"