Service Sales Account Manager

Company Description

Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?

Our goal is to partner with our customers, to ensure their buildings, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.

Why join the Classic team?

CFLS is a caring company who values our staff.

CFLS is local and is part of the community.

CFLS is a full-service fire protection contractor.

A great working environment with opportunities for career advancement.

Comprehensive Group benefits.

Educational assistance program.

Employee referral bonus program.

Social events: Building camaraderie and fostering a sense of community is essential.

Description

The Service Sales Account Manager is responsible for driving growth within Windsor and surrounding area territory by retaining existing customers and developing new customer relationships. This role is suited for a sales professional who understands how to navigate the sales landscape, build trust with internal and external stakeholders, and create opportunities through proactive outreach.
The successful candidate will take ownership of their territory by growing revenue, strengthening customer relationships, and identifying new opportunities across both existing and prospective clients. Industry experience in fire protection is not required. Sales capability, relationship building, and accountability is essential.

Task & Responsibilities

Manage and grow a defined territory by retaining existing customers while identifying and securing new opportunities

Build strong relationships with customers, prospects, and internal stakeholders to support long term growth

Proactively prospect new customers through outreach, referrals, and relationship development

Meet directly with customers to understand their needs and guide them through the sales process

Develop and manage a healthy pipeline of opportunities within the assigned territory

Prepare and present proposals and pricing aligned with customer needs and business objectives

Collaborate with internal teams to ensure opportunities sold are executable and profitable

Maintain and grow service agreements across company products and services

Identify opportunities within existing accounts to expand scope of work and deepen relationships

Monitor competitive activity, market conditions, and customer trends within the territory

Maintain accurate records of activities, opportunities, and forecasts using CRM tools

Travel within the Windsor and surrounding area territory for customer meetings as required

Qualifications

Proven experience in sales, business development, or territory growth roles

Demonstrated ability to prospect, open doors, and create new opportunities

Strong relationship building and communication skills with both customers and internal teams

Ability to manage multiple stakeholders and navigate complex buying environments

Self starter with strong ownership mentality and accountability for results

Comfort working independently while collaborating cross functionally

Strong negotiation and commercial skills

Proficient in Microsoft Office and CRM systems

Valid driver’s license with a clean driving record

Willingness to travel within the assigned territory

Fire protection or life safety industry experience is considered an asset but is not required

We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview.

Classic Fire + Life Safety is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are also committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. If you have any accommodation needs or would like to provide us with your feedback, questions, or concerns, please contact our Human Resources department at [email protected]