Service Desk Team Leader with French

Choose a job that makes sense

EVERIENCE supports the companies’ digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees,

EVERIENCE supports 1,200,000 users for more than 200 companies. With 16 officies in Europe (Aix, Angers, Bruxelles, Bucharest, Frankfurt, Lille, Lyon, Milan, Montpellier, Nantes, Paris, Timişoara...) and in Tunis, EVERIENCE has a sustained growth and a turnover of 207 M€ in 2022.

Diversity is part of the company's DNA and developing the skills of its 3,600 employees is at the heart of EVERIENCE management.

Our main activities:

• Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications
• IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365
• BPO (20%): Externalization of business processes, back-office activities within our specialization

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges. 

What we will achieve together: 

Manage team activity 

• Ensure and control compliance with procedures and commitments 
• Provide training for team members regarding practices and customer context, oversee the improvement of their skills 
• Plan the work of the team and control the adequacy of resources according to the activity 
• Ensure the application of procedures and instructions 
• Monitor the qualitative and quantitative levels of the team's activity 
• Calculate SLAs and propose action plans 
• Share knowledge and improve the team's skills 

This is the right job for you if have:

• Proven experience as a Team Leader / managing teams
• Experience with Easyvista or ServiceNow 
• Fluent French (B2-C1) and fluent English (B2)
• Strong Leadership skills
• A proactive, innovative mindset and the ability to propose effective solutions 
• Knowledge of service contractual agreements
• Solid pedagogical and training abilities 
• Proficiency in Windows 10
• Proficiency in Office 365

What we offer:

• Performance bonus
• Expense account for holidays
• Reimbursement of public transport expenses
• Meal tickets and gift vouchers
• Training opportunities
• Regina Maria medical package
• Extra vacation days
• Fruits on the house

What about choosing much more than a job? #AJobThatMakesSense

All our positions are open to both women and men and are, of course, open to people with disabilities.