Service Delivery Manager

Confidential

Antwerpen, Vlaams Gewest, België permanent

Posted: May 8, 2026

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Quick Summary

We zijn op zoek naar een Service Delivery Manager die kwaliteit, service en klantentevredenheid centraal stelt en sterke teams bouwt aan duurzame samenwerkingen.

Required Skills

Customer Service Communication Stakeholder Management Process Administration ITIL Responsibility Customer Focus Flexibility Problem Solving Nederlands French English

Job Description

THE BEST VERSION OF YOU 👍

Bij Xylos draait alles rond mensen, technologie en impact. We bouwen betrouwbare IT‑diensten voor onze klanten, maar even belangrijk: we bouwen aan duurzame samenwerkingen en sterke teams.

Ben jij iemand die kwaliteit, service en klantentevredenheid centraal zet?
Krijg je energie van IT‑omgevingen waar samenwerking, structuur en continue verbetering essentieel zijn?

Dan is de rol van Service Delivery Manager bij Xylos misschien wel jouw volgende stap.

Herken je je hierin?

• 3 tot 5 jaar ervaring in een gelijkaardige service delivery of IT‑gerichte rol

• Sterke communicatieve vaardigheden en vlotte stakeholdermanagementskills

• Procesmatig denken; ITIL is voor jou geen onbekende (certificatie is een plus)

• Je neemt verantwoordelijkheid en krijgt mensen in beweging

• Klant‑ en servicegericht, met een gezonde commerciële reflex

• Flexibel en oplossingsgericht

• Vloeiende kennis van Nederlands, Frans en Engels

• IT‑technische achtergrond of sterke affiniteit met IT

• Kennis van Microsoft 365 is een extra troef

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