Service Delivery Engineer

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

SRE - Service Delivery

Team:
The SRE - System Delivery team at PhonePe is a cross-functional, centralized, and horizontal team. We collaborate with other SRE teams to build various infrastructure services and carry out routine production management activities, including infrastructure scaling, database maintenance, and operating system vulnerability rollouts etc.

Job Overview:

As an SRESD Engineer, you will be part of a team responsible for building, managing, and scaling the production systems of PhonePe to ensure uninterrupted services to users across the country. You will primarily work on well-defined tasks under supervision and by following predefined SOPs.

Responsibilities and Duties:

• Build & manage various distributed systems such as Galera, Nginx, Aerospike, ElasticSearch and RMQ.

• Deploy operating system vulnerability fixes to production systems.

• Perform routine database maintenance activities.

• Build and roll out proxy configurations to production systems.

• Understand the criticality of production infrastructure.

• Be willing to work 24/7 shifts and provide on-call support across the SRE Organisation.

Core Technical Skills Required:

Minimum Qualifications

• Linux CLI Tools for System Administration - Proficiency in using command-line tools for managing Linux systems

• Disk & LVM Management - Hands-on experience with disk management and Logical Volume Manager (LVM)

• System Services - Understanding of managing and configuring system services

• Package Management - Understanding of package management tools and processes

• File Permissions - Understanding of Linux file permission systems

• Crontab & Scheduling - Understanding of cron jobs for task scheduling

• DNS Concepts - Understanding of DNS and its configuration

• Using Salt/Ansible for IaC - Understanding of Infrastructure as Code (IaC) using Salt or Ansible

• Database Concepts & Administration - Understanding of Shards, Partitions and Truncations

• Bash / Python Scripting - Proficiency in writing and debugging Bash / Python Scripts

Knowledge of the following will be a plus

• MariaDB or similar Distributed Database Systems

• Docker or similar Containerization technology

• Nginx or similar Proxy technology

• GIT

• Basic Networking Concepts

• Linux-based Firewall

• Basic understanding of HTTP & TLS Security

• Ability to write Python based scripts for various automations

Softskills:

• Good Interpersonal Communication Skills

• Ability to understand & follow SOPs

Qualifications:

• Minimum of 1-3 years of hands-on experience in Linux / Unix System Administration.

Work Location: Bangalore

Note: This role requires the candidate to be available for on-call shifts on a rotational

basis, covering 24 hours a day, 7 days a week.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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