Service Delivery Engineer 2

Service Delivery Engineer

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Service Delivery Engineer 2 on our Global Configuration Services Business Operations team in Limerick, Ireland to do the best work of your career and make a profound social impact. 

What you’ll achieve 

As a Service Delivery Engineer 2 you will gain insights into Dell Technologies world class Supply Chain business. You will get the opportunity to deliver a superior customer experience for our services customers. You will get the opportunity to lead transformational activities that will deliver productivity gains into our team: As a Service Delivery Engineer 2, you will be responsible for managing our services operations backlog within our supply chain, ensuring any orders in a potential distress manner are solutioned in a timely manner. You will work with the Service Delivery Project Management Teams, Services Enablement, Engineering, Global Operations and Partners on ensuring our customer orders flow through our Supply Chain in a frictionless manner.  

You will: 

• Lead the resolution of issues impacting distressed orders within our supply chain. 

• Partner with Global Operations, Services Engineering, IT, Enablement and partners to develop solutions impacting distressed orders. 

• Lead the identification of systemic issues and collaborate with our stakeholders to provide permanent solutions 

• Present daily updates on the progress of issues impacting distressed orders.  

• Lead the development of automation activity within our overall EMEA Business Operations team. 

Take the first step towards your dream career 

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: 

Essential Requirements  

• Supply Chain Experience, ideally in a Services environment. 

• Automation / programming / scripting experience. 

• Root Cause / Fault Finding Analysis. 

• Excellent communication skills, written and verbal. 

• Bachelor’s degree in Supply Chain Management or similar. 

Desirable Requirements  

• Bachelor’s degree in Supply Chain Management or similar. 

• Artificial Intelligence experience. 

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 13 March 2026

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.