Service & Automation Specialist – Workplace Services

Founded in 1999 in Vienna, the Qualysoft Group is a manufacturer-independent IT consulting and services company, which successfully provides support for its international customers with the aim of boosting their competitiveness and economic efficiency through innovative IT solutions.

Its focus is on financial services providers, telecommunications companies, the automotive industry and energy service providers. Over 400 employees in 6 subsidiaries work together to ensure state of the art solutions for our clients.

We are looking for new colleagues in Qualysoft teams for diverse projects providing continuous learning opportunities. Our common goal is to provide honesty, development and a stable background while getting to know the latest technologies. We are waiting for your application for the position below!

The Service & Automation Specialist for Workplace Services is responsible for designing, implementing, and maintaining automation solutions that improve the employee digital experience, enhance operational efficiency, and reduce manual effort in device, application, and workplace service management. This role combines technical expertise in automation, scripting, and digital workplace tools with an understanding of end-user needs.

Responsibilities:
• Identify opportunities for automation within Workplace Services (device provisioning, software deployment, user onboarding/offboarding, service requests).
• Develop, implement, and maintain automated workflows using scripting or native platform automation tools.
• Automate repetitive tasks in endpoint management, collaboration tools, and cloud applications.
• Support self-service portals and virtual agents for end-users to reduce manual ticket handling.
• Work with IT teams to integrate automation with existing workplace platforms (e.g., Microsoft 365, Citrix, Intune, Teams).
• Monitor and troubleshoot automated processes to ensure reliability, scalability, and minimal end-user disruption.
• Document automation workflows, scripts, and standard operating procedures.
• Analyze workflow performance, identify bottlenecks, and continuously improve efficiency.
• Collaborate with IT support teams to align automation with business priorities and employee experience goals.
• Ensure compliance with security policies, governance standards, and data privacy regulations.

Requirements:
• Bachelor’s degree in Computer Science, IT, or equivalent experience.
• Hands-on experience with workplace automation tools and platforms:
• Scripting / Automation: PowerShell, Python, Bash, JavaScript
• Workflow automation: Power Automate, Automation Anywhere, ServiceNow Virtual Agent (optional), Jira Service Management, Online SharePoint workflow
• Endpoint & Device management: Microsoft Intune, Endpoint Manager, SCCM,
• Familiarity with digital collaboration platforms: Microsoft 365, Teams, SharePoint, Citrix Workspace,
• Understanding of Windows and macOS environments for end-user devices.
• Knowledge of identity and access management (IAM) for automation of onboarding/offboarding and permissions.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication skills to work with both technical and non-technical stakeholders.

Why we think you will love working here:

With us you count as a person, our doors are always open.
We live the Qualysoft Team Spirit and stand for transparency!

Fresh wind and new ideas are welcome, because standstill is a foreign word at Qualysoft.