SEO & GEO Content Writer (AI, B2B SaaS)

Location: Poland/Europe, remote.

Salary: 9k - 15k PLN monthly under a B2B contract (self-employed) or an equivalent under a contract of employment.

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

Would you like to see what working with us looks like? Check out our #GrowWithTidio video 🎥👇

About the role

This is a content role where you create SEO- and GEO-driven narratives that inform, educate, and drive business growth. You’ll craft conversion-focused content across blogs, landing pages, case studies, and digital assets.

You will own projects end-to-end, as part of a small team of two (Senior Content Writer and Outreach Specialist), reporting directly to the Head of Growth.

If you are a passionate writer who cares about results, learns from data, and constantly looks for smarter ways to improve what works, this role might be perfect for you – keep reading! 🙂

Topics you’ll write about

You’ll create content focused on business-relevant problems and solutions in areas like:

• Customer service and support operations

• Live chat and help desk software

• Chatbots and conversational AI

• AI agents for customer support

• Automation, workflows, and CX best practices

• Lead generation and conversion strategy for support-led growth

Tools you’ll use

You’ll be supported with a modern stack for SEO, content, and collaboration, including:
Ahrefs, Google Search Console, Microsoft Clarity, WordPress, Notion, Slack, G-Suite (Docs/Sheets/Slides/Gmail/Meet), LLMs (ChatGPT, Claude, Gemini), Wynter, Profound, LinkedIn, SmartLead, MixMax, and internal tools/AI agents (plus Cledara and Spendesk for tool/admin workflows).

As the SEO & GEO Content Writer, you will:

• Write GEO/SEO-friendly blog posts and landing pages aligned to business-relevant user intent.

• Translate complex CS/AI/software topics into clear, actionable, conversion-aware content.

• Follow a predefined content calendar and deliver consistently.

• Audit, update, and improve existing pages to grow traffic, rankings, leads, and subscriber conversions.

• Identify opportunities to expand, consolidate, or re-position content based on performance.

• Collaborate on briefs, keyword targeting, search intent alignment, and on-page optimization.

• Incorporate feedback and iterate quickly with an ownership mindset.

• Create case studies, reports, whitepapers, and digital PR pieces to build brand visibility and grow citations in Google and LLMs such as ChatGPT.

• Use SEO and analytics tools to validate opportunities and measure performance.

• Contribute ideas for content experiments that improve organic acquisition and conversion.